客户服务代表
美国总统轮船(中国)有限公司广州分公司
- 公司规模:少于50人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2013-05-13
- 工作地点:中山
- 招聘人数:1
- 工作经验:应届毕业生
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:客服专员/助理(非技术)
职位描述
Location: Zhongshan
AMERICAN PRESIDENT LINES (CHINA) CO., LTD ZHONGSHAN BRANCH
Address:中山市中山三路怡华商业中心
I. Position Summary
To work jointly with sales, to serve as vital link between APL and its customers in order to deliver fast, efficient, cost-efficient solutions for achieving 100% customer satisfaction.
II. Primary Accountabilities
A. Booking
B. Rate Inquiries
C. Service Inquiries
D. Customer Satisfaction
E. Problem Solving
F. Account maintenance
G. Facilitate streamlining processes and automation enhancements
III. MINIMUM Requirements
A. Good PC skill (Microsoft office – Word, Excel, Outlook; Windows );
B. Fluent Mandarin and good command of English (oral & written), good command of Cantonese preferred
C. Product knowledge (BKG/inbound/Documentation processes, Equipment; tariffs; routing network; e-Products); - for internal candidates
D. Basic APL systems ( CCMS, CMO/CMI, Service Reporting, CP, Trucking System, RFR system) – for internal candidates
公司介绍
美国总统轮船(中国)有限公司广州分公司
As a leading global container transportation company, APL offers a comprehensive network you can truly rely on. Combining world-class operations, vessels, cutting-edge equipment and e-commerce capabilities, APL brings you a range of transport solutions that few can match.
One of APL’s key advantages is our people. Knowledgeable, committed and passionate, we help achieve your business needs, setting new benchmarks for service excellence in every market we serve.
美国总统轮船公司是世界上首屈一指的集装箱运输公司之一,跨国集团,简称APL,有150多年的历史,属于海皇轮船集团(NOL Group,新加坡上市集团)属下子公司。每周提供60个班轮的服务,横跨全球140个国家,通达25,000多个地点,结合世界领先咨询科技与电子商务的优势,APL提供全方位的航运解决方案,其中包括完善周全的门到门运送服务。
公司为员工提供优质的工作环境,公平的工作机会及良好的薪酬福利,定期组织员工生日会、康体活动及外出旅游活动。
联系方式
- 公司网站:http://www.apl.com
- 公司地址:广州市越秀区环市东路403号广州国际电子大厦30楼03-06A
- 邮政编码:510095