Account Services Coordinator
深圳童怡远东贸易有限公司中山分公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：贸易/进出口
职位信息
- 发布日期：2012-11-27
- 工作地点：中山
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：船务/空运陆运操作
职位描述
Responsibilities:
1. Manage key account and 2nd tier all other account (EDI /non-EDI) order processing as assigned, and provide back up support to other accounts including B2B, Samples, B2C, Replacement and Drop Ship.
2. Data entry of non-EDI orders into computer system. Updates, changes and revisions to system orders as needed.
3. Review system reports for EDI and non-EDI orders to notify pricing discrepancies, ship address errors, FOB point discrepancies, version discrepancies, UPC errors, case pack discrepancies, zero dollar lines, missing price list names, PO changes, customer part cross reference information and cancel date extension needs.
4. Review product approval responses for accuracy on fulfillment based on customer PO data.
5. Review customer vendor guides, documentation, and customer master to ensure that all routing requirements are adhered to in order to avoid/minimize potential chargeback's or violations.
6. Based on product approval, inform customer of any revisions or changes needed to process order. Ensure that all changes are accepted and confirmed before further processing. All changes must be confirmed in writing by customer.
7. Provide feedback to customer on unit of measure, pricing, shipping date, anticipated delays, and any additional information needed. Proactively review orders for potential needs.
8. Review, learn, know and remember customer routing and vendor compliance issues for each assigned account. Create, update and maintain thorough, current, accurate, legible customer processing documentation.
9. Review and track pending PO container status and alert Distribution team of possible delays, issues, and solutions to avoid lost sales, delayed shipments and fill rate violations.
Ensure orders are processed and allocated to affiliate 3PL warehouses within the requested and documented time frame. Ensure all required documents are provided and uploaded to individual portal in preparation for timely shipment of orders.
10. Request and provide shipping/freight quotes to customers as requested. Review potential for combined and increased shipments to provide customer with most economical method. Ensure all freight quotes are approved for 2nd tier all other accounts who have collect freight terms.
11. Prepare shipping documents needed, including proforma invoices, commercial documents, SED forms, etc.
12. Work with customer, sales team, distribution and 3PL to expedite or trace missing or delayed shipments. Provide tracking information as requested. Issue Return Material Authorizations (RMA) as required and ensure all steps are completed to allow for return of goods and credit or replacement to customer.
13. Compile various sales order information for Global Distribution, Credit and Sales teams as requested.
14. Confer with sales to handle all account/order issues/changes in a timely, efficient and proactive manner. Follow up as required to ensure that all needed information is requested and provided. Drive the completion of KAS and price list updates to allow orders to process on time.
15. Answer B2C consumer calls in a friendly and professional manner. Process orders utilizing Kids II Telesales B2C site for customers who do not have internet or prefer personal contact. Be able to navigate web site, while efficiently answering customer questions and entering orders.
16. Maintain and process all orders same day received unless there are issues that must be resolved.
17. Strive for high level of accuracy and double check work when entering data to alleviate incorrect shipping, UPS charges, unnecessary returns, chargeback's, etc.
18. Review requests for RMA to ensure validity of customer issue and request. Use good judgment and problem solving skills to determine if issue was caused by warehouse miss-pull, carrier miss-ship, customer receipt error, inventory rework, etc. Investigate claim to determine if credit is less impact than bringing back item and reviewing. Submit final decision to VP of Distribution for approval.
19. Maintain back orders and manage fulfillment on promise date.
20. Confer with warehouse staff regarding status of orders, label issues, pick ticket reprints, pallet details, routing status, carrier issues, etc.
21. Work with accounting on customer's credit status/charge backs, etc.
22. Review issues and changes with Vendor Compliance Manager to ensure all areas are defined, understood and adhered to.
Requirements:
1. High school diploma or general education degree (GED) is required; a college degree is preferred.
2. Two to four years experience with major consumer goods retailer is preferred with account experience with major consumer goods retailer.
3. Ability to use good judgment in recognizing potential issues and taking action to reduce fall out to a minimal level.
4. Ability to know when to escalate issues up the chain of command to avoid more potential problems.
5. Able to read and interpret documents such as purchase orders, safety rules, operating and maintenance instructions, and procedure manuals.
6. Detail oriented with good communication skills, both written and verbal.
Kids II Far East offers a cutting edge work environment, including creative office space, casual attire, and a terrific benefit package. Competitive compensation based on experience. For confidential consideration please apply to the link provided. Please include salary history when applying.
Method 1: Please visit http://www.kidsii.com/K2_careers.aspx for more information about the company and careers.
Method 2: Please send a detailed resume stating salary requirements and availability to Human Resources Department, Kids II Far East Ltd, #12 Yiufu Road, Nantou, Zhongshan, China or email to recruitchina@kidsii.com
Personal data collection would be used for recruitment purpose only.
1. Manage key account and 2nd tier all other account (EDI /non-EDI) order processing as assigned, and provide back up support to other accounts including B2B, Samples, B2C, Replacement and Drop Ship.
2. Data entry of non-EDI orders into computer system. Updates, changes and revisions to system orders as needed.
3. Review system reports for EDI and non-EDI orders to notify pricing discrepancies, ship address errors, FOB point discrepancies, version discrepancies, UPC errors, case pack discrepancies, zero dollar lines, missing price list names, PO changes, customer part cross reference information and cancel date extension needs.
4. Review product approval responses for accuracy on fulfillment based on customer PO data.
5. Review customer vendor guides, documentation, and customer master to ensure that all routing requirements are adhered to in order to avoid/minimize potential chargeback's or violations.
6. Based on product approval, inform customer of any revisions or changes needed to process order. Ensure that all changes are accepted and confirmed before further processing. All changes must be confirmed in writing by customer.
7. Provide feedback to customer on unit of measure, pricing, shipping date, anticipated delays, and any additional information needed. Proactively review orders for potential needs.
8. Review, learn, know and remember customer routing and vendor compliance issues for each assigned account. Create, update and maintain thorough, current, accurate, legible customer processing documentation.
9. Review and track pending PO container status and alert Distribution team of possible delays, issues, and solutions to avoid lost sales, delayed shipments and fill rate violations.
Ensure orders are processed and allocated to affiliate 3PL warehouses within the requested and documented time frame. Ensure all required documents are provided and uploaded to individual portal in preparation for timely shipment of orders.
10. Request and provide shipping/freight quotes to customers as requested. Review potential for combined and increased shipments to provide customer with most economical method. Ensure all freight quotes are approved for 2nd tier all other accounts who have collect freight terms.
11. Prepare shipping documents needed, including proforma invoices, commercial documents, SED forms, etc.
12. Work with customer, sales team, distribution and 3PL to expedite or trace missing or delayed shipments. Provide tracking information as requested. Issue Return Material Authorizations (RMA) as required and ensure all steps are completed to allow for return of goods and credit or replacement to customer.
13. Compile various sales order information for Global Distribution, Credit and Sales teams as requested.
14. Confer with sales to handle all account/order issues/changes in a timely, efficient and proactive manner. Follow up as required to ensure that all needed information is requested and provided. Drive the completion of KAS and price list updates to allow orders to process on time.
15. Answer B2C consumer calls in a friendly and professional manner. Process orders utilizing Kids II Telesales B2C site for customers who do not have internet or prefer personal contact. Be able to navigate web site, while efficiently answering customer questions and entering orders.
16. Maintain and process all orders same day received unless there are issues that must be resolved.
17. Strive for high level of accuracy and double check work when entering data to alleviate incorrect shipping, UPS charges, unnecessary returns, chargeback's, etc.
18. Review requests for RMA to ensure validity of customer issue and request. Use good judgment and problem solving skills to determine if issue was caused by warehouse miss-pull, carrier miss-ship, customer receipt error, inventory rework, etc. Investigate claim to determine if credit is less impact than bringing back item and reviewing. Submit final decision to VP of Distribution for approval.
19. Maintain back orders and manage fulfillment on promise date.
20. Confer with warehouse staff regarding status of orders, label issues, pick ticket reprints, pallet details, routing status, carrier issues, etc.
21. Work with accounting on customer's credit status/charge backs, etc.
22. Review issues and changes with Vendor Compliance Manager to ensure all areas are defined, understood and adhered to.
Requirements:
1. High school diploma or general education degree (GED) is required; a college degree is preferred.
2. Two to four years experience with major consumer goods retailer is preferred with account experience with major consumer goods retailer.
3. Ability to use good judgment in recognizing potential issues and taking action to reduce fall out to a minimal level.
4. Ability to know when to escalate issues up the chain of command to avoid more potential problems.
5. Able to read and interpret documents such as purchase orders, safety rules, operating and maintenance instructions, and procedure manuals.
6. Detail oriented with good communication skills, both written and verbal.
Kids II Far East offers a cutting edge work environment, including creative office space, casual attire, and a terrific benefit package. Competitive compensation based on experience. For confidential consideration please apply to the link provided. Please include salary history when applying.
Method 1: Please visit http://www.kidsii.com/K2_careers.aspx for more information about the company and careers.
Method 2: Please send a detailed resume stating salary requirements and availability to Human Resources Department, Kids II Far East Ltd, #12 Yiufu Road, Nantou, Zhongshan, China or email to recruitchina@kidsii.com
Personal data collection would be used for recruitment purpose only.
公司介绍
Making fun for babies is really fun for us !
Would you like to pursue a great career opportunity in a rapidly growing, fast-paced and entrepreneurial environment? At Kids II, we have the opportunity to enhance the daily lives of millions of families around the world and we’re determined to make the most of it. After all, our employees have over 150 kids of their own! If you are looking for a fun and innovative environment that will challenge you and provide room for continued growth, then Kids II is for you.
Our Headquarters are in Atlanta Georgia, USA. We have International Operations in Asia, Canada, Mexico, Australia, Japan and Europe. Our global team designs, markets, and distributes a dynamic portfolio of baby and toddler products ranging from toys to bouncer seats to stationary activity centers. We’re viewed as an innovator in the industry and are seeking a POSITION to join our high performing team in our China Office.
加入Kids II, 我们提供:
>社会保险
>住房公积金
>商业保险
>享受劳动法规定假期
>享受有薪年假
>员工服务奖
>与工作相关的各种培训
>员工购买产品享受折扣
>奖励计划
>公司提供午餐
>商务休闲着装
Would you like to pursue a great career opportunity in a rapidly growing, fast-paced and entrepreneurial environment? At Kids II, we have the opportunity to enhance the daily lives of millions of families around the world and we’re determined to make the most of it. After all, our employees have over 150 kids of their own! If you are looking for a fun and innovative environment that will challenge you and provide room for continued growth, then Kids II is for you.
Our Headquarters are in Atlanta Georgia, USA. We have International Operations in Asia, Canada, Mexico, Australia, Japan and Europe. Our global team designs, markets, and distributes a dynamic portfolio of baby and toddler products ranging from toys to bouncer seats to stationary activity centers. We’re viewed as an innovator in the industry and are seeking a POSITION to join our high performing team in our China Office.
加入Kids II, 我们提供:
>社会保险
>住房公积金
>商业保险
>享受劳动法规定假期
>享受有薪年假
>员工服务奖
>与工作相关的各种培训
>员工购买产品享受折扣
>奖励计划
>公司提供午餐
>商务休闲着装
联系方式
- Email：recruitchina@kidsii.com
- 公司地址：地址：span上海中心大厦