厦门 [切换城市] 厦门招聘

Customer Service Executive

欧司朗光电半导体(中国)有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2016-10-12
  • 工作地点:无锡
  • 招聘人数:若干人
  • 工作经验:2年经验
  • 学历要求:专业培训
  • 语言要求:英语 熟练
  • 职位月薪:4500-5999/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
1.Order Management - managing fulfillment of Sales Orders closest to customer's request dates to realise the forecasted revenue and managing changes in Sales Orders following the documented business guidelines in place
2.Customer Master Database Management - completing the information required to register the customer that Business Administration has announced is our new customer
3.Complains and Returns Management - working in close collaboration with CQM Asia, Asia Sales and customers on the OS's approved Quality and Goodwill Returns from customer meeting requested timeline
4.Coordinate the credit / debit requests for the different policies implemented by Sales Management
5.Responding / Coordinating inquiries from customers, internal sales and OS internal departments
6.CRONOS forecast and opportunity management
Job requirement:
1.SAP knowledge is an advantage. Good in MS office, email, excel
2.Good Interpersonal skills
3.Sensitive to numbers
4.Willingness and ability to learn and absorb
5.Proficient in English
6.Min 2 years experience in related field of customer service or supply chain planning in Multi-national Corporation environment
7.collabaration with international teams
8.Bachlor degree

职能类别: 客服专员/助理

关键字: 客户服务 customer service 订单管理

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公司介绍

欧司朗是全球两家领先的照明产品制造商之一。欧司朗产品线涵盖了小至零部件的整个价值链 — 包括灯泡、电子控制装置和光电半导体(如发光二极管(LED)) — 以及灯具、照明管理系统和照明解决方案。欧司朗是一家跨国公司,截至 2014 财年底,在全球总共拥有超过 34000 名员工,年产值超过 51 亿欧元。其中,超过 70% 的收入来自高能效产品。100 多年以来,公司的业务活动一直着眼于照明产品 — 并借此提升人们的生活品质。

联系方式

  • Email:careergo@osram.com
  • 公司地址:上班地址:北京市望京中环南路9号,望京大厦