厦门招聘

Ocean CS Supervisor

Responsibilities


Responsible for all daily operations of team members and ensure compliance within area guidelines and Company's policies. Review and cross-check accuracy of shipment and irregularities reports

Update superiors on standards of carriers; liaise with customers on shipment / production forecast

Conduct regular review of existing procedures and systems with team members and propose improvement / changes where required followed by implementation and control upon acceptance of proposal

Cross check SOP and quotation from M&S and overseas offices

Review reports and inform parties concerned on any irregularities and claims

To assist, train both new and existing team members when necessary

Incident management - handle customers and carriers' inquiries, complaints, claims follow up, credit terms and credit status, and coordinate with departments concerned on related issues

Monitor team members' performance and workload and provide assistance where and when necessary and work with superiors on reallocation of resources

To take up additional tasks as assigned

Back up for other team members when necessary


Requirements & Skills


Minimum of 5 years experience in Oceanfreight forwarder.

Excellent and thorough knowledge of Oceanfreight.

Operational know-how (Customer Service and Document Processing)

Fluent in local language and English.

Good interpersonal and communication skills.

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.