OpEx program manager
泰科安全设备（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2013-06-20
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：其他
职位描述
Summary of job duties and responsibilities:
Assist the TFS Asia OpEx Deployment Champion in carrying out the customer service process improvement for China.
Primary duties and responsibilities:
1.Identify roadblocks and issues in our organization that affect our ability to serve our customers. Looking from customers angle to tell our managers what we should do to make us a company which is very easy-to-do-business with.
2.Promote customer-focused culture
3.From our company customer service strategy and objectives, define customer service process improvement roadmap
4.Work with Business Operation and Lean Six Sigma team to define customer service process requirements and dashboards for CMS (Central Monitoring Service), ACVS (Access Control and Video Surveillance), Retail, Service and Maintenance businesses
5.Drive to establish and improve customer service processes. There is an opportunity for Green Belt and Black Belt training and Certification
6.Create and manage customer service reporting
7.Co-ordinate customer service publication
8.Conduct customer service process training, examination and certification
9.Co-ordinate and drive for China ISO 9000 certification
10.Establish and maintain customer service website
Skills & knowledge requirements:
1.Excellent computer competence, especially in Microsoft word, excel & PowerPoint.
2.Excellent interpersonal and communication skills a must and able to interact with all levels.
3.Able to work independently, highly motivated and follow through.
4.Keen to learn new things
5.Have knowledge of ISO 9000 quality system
6.Lean Six Sigma knowledge and experience will be an added advantage.
Experience/qualifications requirements:
1.University graduate or above in business, science or engineering.
2.Minimum 5 years’ working experience in business administration or engineering. Preference is given to people who has customer service or marketing research or Fire and Security business experiences
3.Proficiency in spoken and written Chinese. Can read, speak and write basic English.
Assist the TFS Asia OpEx Deployment Champion in carrying out the customer service process improvement for China.
Primary duties and responsibilities:
1.Identify roadblocks and issues in our organization that affect our ability to serve our customers. Looking from customers angle to tell our managers what we should do to make us a company which is very easy-to-do-business with.
2.Promote customer-focused culture
3.From our company customer service strategy and objectives, define customer service process improvement roadmap
4.Work with Business Operation and Lean Six Sigma team to define customer service process requirements and dashboards for CMS (Central Monitoring Service), ACVS (Access Control and Video Surveillance), Retail, Service and Maintenance businesses
5.Drive to establish and improve customer service processes. There is an opportunity for Green Belt and Black Belt training and Certification
6.Create and manage customer service reporting
7.Co-ordinate customer service publication
8.Conduct customer service process training, examination and certification
9.Co-ordinate and drive for China ISO 9000 certification
10.Establish and maintain customer service website
Skills & knowledge requirements:
1.Excellent computer competence, especially in Microsoft word, excel & PowerPoint.
2.Excellent interpersonal and communication skills a must and able to interact with all levels.
3.Able to work independently, highly motivated and follow through.
4.Keen to learn new things
5.Have knowledge of ISO 9000 quality system
6.Lean Six Sigma knowledge and experience will be an added advantage.
Experience/qualifications requirements:
1.University graduate or above in business, science or engineering.
2.Minimum 5 years’ working experience in business administration or engineering. Preference is given to people who has customer service or marketing research or Fire and Security business experiences
3.Proficiency in spoken and written Chinese. Can read, speak and write basic English.
公司介绍
Tyco was founded in 1960 when Arthur J. Rosenburg, Ph.D., opened a research laboratory to do experimental work for the government. He incorporated the business as Tyco Laboratories in 1962, and changed its focus to high-tech materials science and energy conversion products for the commercial sector. In September 1964, the Company went public, and in 1965 it began to acquire other companies to fill gaps in its development and distribution network. As a result, Tyco's thrust changed to manufacturing industrial products.
Today, Tyco International is a leading provider of security products and services, fire protection and detection products and services, flow control products, as well as electrical and metal products, with annual revenues of more than $18 billion and presence in more than 60 countries. Each of Tyco's core businesses holds a leadership position in its specific market.
Tyco Safety Products, one of the core divisions under Tyco International. A multi-industry company with market-leading businesses in electronic security, fire, safety services and products, valves and controls, and other industrial products.
—We design, manufacture and sell fire detection and fire suppression products, breathing apparatus, intrusion security, access control, video management systems, electronic article surveillance & RFID.
—We help protect more than 1 million firefighters worldwide.
—We employ over 950 specialized Research and Development engineers in 14 Centers of Excellence around the world.
Tyco Safety Products (Shanghai) Co., Ltd. is the wholly owned foreign enterprise, which is invested by Tyco International in Shanghai, China. Major in manufacturing fire suppression products, breathing apparatus and access control video management systems, electronic article surveillance.
In 2007, the newest Center of Excellence was opened in Shanghai, which is located in the building of Tyco Safety Products (Shanghai) Co., Ltd., we appreciate each of you can be our suitable candidate in the following vacancies
Today, Tyco International is a leading provider of security products and services, fire protection and detection products and services, flow control products, as well as electrical and metal products, with annual revenues of more than $18 billion and presence in more than 60 countries. Each of Tyco's core businesses holds a leadership position in its specific market.
Tyco Safety Products, one of the core divisions under Tyco International. A multi-industry company with market-leading businesses in electronic security, fire, safety services and products, valves and controls, and other industrial products.
—We design, manufacture and sell fire detection and fire suppression products, breathing apparatus, intrusion security, access control, video management systems, electronic article surveillance & RFID.
—We help protect more than 1 million firefighters worldwide.
—We employ over 950 specialized Research and Development engineers in 14 Centers of Excellence around the world.
Tyco Safety Products (Shanghai) Co., Ltd. is the wholly owned foreign enterprise, which is invested by Tyco International in Shanghai, China. Major in manufacturing fire suppression products, breathing apparatus and access control video management systems, electronic article surveillance.
In 2007, the newest Center of Excellence was opened in Shanghai, which is located in the building of Tyco Safety Products (Shanghai) Co., Ltd., we appreciate each of you can be our suitable candidate in the following vacancies