厦门 [切换城市] 厦门招聘

客户服务专员 Customer Service Clerk

科德宝宝翎国际贸易(上海)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:贸易/进出口

职位信息

  • 发布日期:2021-01-12
  • 工作地点:上海-徐汇区
  • 招聘人数:1人
  • 工作经验:1年经验
  • 学历要求:大专
  • 语言要求:英语良好
  • 职位月薪:6-8千/月
  • 职位类别:客服专员/助理

职位描述

Key Responsibilities: 

主要职责:
1. Follow order operation procedures to handle orders from all over the country  in a timely and accurate manner.
    及时、准确的按照订单操作流程操作全国各地的订单
2. Reply to inquiries about sales orders and submit relevant materials to supervisors for approval if necessary. In case of  stock shortage, actively assist with cargo lending or contact Customer Service Manager/Assistant Customer Service Manager for stock re-allocation. If any purchase is required, contact Purchase Department in time and provide latest information for salesmen. 
    回复销售订单情况,如果需要,给相关领导进行审批。如果库存短缺,主动帮助借货或和客户服务经理/客户服务助理经理联系能否进行库存调配。如果需要采购,及时和采购部门联系并及时更新交期给销售人员
3. Confirm shipments with salesmen on a daily basis. In case of any issue arising during transportation, contact transport department and personnel in charge in time to solve the issue.
    每天和销售确认当天的发货,如果发货途中有任何问题,及时和货运部门以及业务员联系,尽快解决问题
4. Make shipments and draw bills in SAP in time every morning. Provide bill list to be checked by the financial staff so that they can issue VAT invoice on schedule
    每天上午及时在SAP中出货和开票,发开票清单和财务核对,以便财务准时开具增值税发票
5. Answer to inquires of salesmen on demand, including stock information, customer information, and sales records
    随时为销售查询库存信息、客户信息、销售记录等服务
6. Sort remaining goods orders, especially for goods with long remaining time. Check orders together with salesmen actively to avoid any missed orders.
    整理留货订单,特别是留货期较长的,主动和销售核对,以免订单遗漏
7. Keep documents in archives properly. 
     做好文件的归档工作
8. Improve statistics work for critical service indexes such as on-time delivery rate.
    提高交货准时率等关键服务指标的统计工作
9. Complete other tasks assigned by Customer Service Manager/Assistant Customer Service Manager.
    执行上级主管分配的其他工作


Qualifictions: 
岗位要求:
1. Good computer operation skills. Ability to use SAP software to handle sales orders correctly and professionally
    熟练掌握电脑技能,正确、专业使用SAP软件进行销售订单处理
2. Ability to make basic communication, report, and send/receive Emails with English
    能使用英语进行基本交流、报告、电邮沟通

    

职能类别:客服专员/助理

关键字:客户服务订单处理

公司介绍

Freudenberg Performance Materials is a leading global manufacturer of innovative technical textiles offering differentiated value propositions to a broad range of markets and applications such as Apparel, Automotive, Building Materials, Hygiene, Medical, Shoe and Leathergoods as well as Specialties.

联系方式

  • 公司地址:地址:span杭州江干区民心路