厦门招聘

职位描述：

空运客服 BU Air Customer Service

工作地点：厦门市思明区七星西路178号七星大厦2701-2702

- 熟悉物流/货代行业及运作。
- 良好的英语读写能力。（英语四级或以上）
- 个性成熟稳定，良好的沟通能力及技巧，具较高工作责任心及团队精神。

**无物流/货代相关行业经验者请勿扰。

Purpose of Position
Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.

General Duties
1.Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service
2.Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.
3.Check and verify correctness of received shipping Instruction and clearance documents.
4.Create and forward complete full and clear instruction to Document Processing department and assist when necessary.
5.Ensure correct physical file content before handover to Document Processing.
6.Calculate and register Estimated Gross Profit (EGP).
7.Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.
8.Update relevant internal/external application(s).
9.Act as escalation contact to all Customers when issues arise - regardless whether CS or DP issues.
10.Carry out improvement / changes on procedures and systems as proposed by supervisors.
11.Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.
12.Feedback pre-claim details and status to customers.
13.To take up additional tasks as assigned.
14.Back up for other team members when necessary.

Requirements & Skills

Functional requirements
1.Excellent and thorough knowledge of Air Export and Import.
2.Operational know-how (Customer Service and Document Processing)
3.Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.
4.Comprehensive understanding of PA systems functionality.
5.Proficient in basic IT Tools.

Personality traits:
1.System (Internal) focused
2.Able to work in a diverse environment and cultures
3.Communication & Interpersonal skills

Work experience
1.Industry experience (>3 years)
2.Language skills: Fluent in local language and English.
3.Good interpersonal and communication skills.
4.Ability to communicate effectively, both orally and in writing.

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The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.