厦门招聘

职位描述：

Air Customer Service Support 空运客服 （中山市）

工作地点：中山市東區博愛五路大東裕商業中心11楼1101 ~ 1103室

* 1-2年海运客户服务工作经验。
* 良好的英语读写能力（英语四级或以上）
* 个性成熟稳定，良好的沟通能力及技巧，具较高工作责任心及团队精神。

**无物流/货代相关行业经验者请勿扰。

Responsibilities:

- Monitoring daily operation to make sure SOP been followed

- Document verification

- All import documents will be checked to match data in system and match OD guideline

- Booking status follow up 21 days prior to ship date to ensure on time booking

- Container utilization planning and monitoring

- Data integrity verification including item dimension, G.W. verification with vendors and others.

- Responsiveness to daily communication

- Hold weekly meeting with OD GSO to update both external issues and internal issues

- Seasonal PO follow up, including confirming cargo ready date and verifying booking status

- Correction action on re-occurring errors

- Proactive approach to communicate and resolve operations problems

- Management level support for operational and strategic issues

- Internal training to understand OD business requirement

- Support for OD new strategic initiatives

- 3PL system training and main contact window for Q&A

- Vendor performance improvement monthly or annual review and visit

- Ad-hoc report design and preparation

- Others which are not included in above for business development

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The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.