1 General Description

· As the major contact window and coordinator (internal & external) with the assigned key account, provide and ensure the overall business service meets customer requirement; increase sales volume of exiting key account; support AP/Global key account manager develop the potential business opportunity to help achieve the company sales target.

2 Specific Accountabilities

· As contact window from Key account to operation, help solve all shipment related matters to maintain and continuously improve the service quality.

· Handle and solve claims and complains from key account through analyzing and investigation.

· Develop and implement the SOP (Standard Operational Procedure) when key account is set up and to update and maintain the SOP at any time according to the client’s demands.

· Strictly follow and Implement company credit policy, monitor and collect the outstanding accounts of the clients.

· Provide information to business development activities from Global/AP key account team.

· Prepare monthly report to monitor the performance.

· Provide Key Account with quotations and bids in line with the Global, Regional or Local contract agreements.

3 Skills Required

· Good communication skill both for mandarin and English.

4 Experience and Qualifications

· University degree or equivalent, preferred in Logistics, International Trade.

· 3 years experience in a related position

5 Core Competences

· Target and results focus

· Analytical ability

· Building trust

· Judgment / Problem solving

· Relationship building

6 Working Relationships

· External: Customer

· Internal: Operation Staff, Finance Staff

7 Key Outcomes

· Build up and maintain the good customer relationship.

· Ensure customer is satisfied with company service, ongoing improve our service quality.

· Provide sales leads to Global/AP key account team to achieve more sales results

· Monitor and maximize sales volumes.

· The rate of DSO kept to company standard.

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 55,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持:包括陆运,全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处,5,5000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are:
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟,优势互补,并已成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩:
欧洲陆运量排名***
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名***
美国综合重物运输业排名第三

For more information on Schenker, please see www.dbschenker.com.cn.
详情请访问公司网站:www.dbschenker.com.cn