西安 [切换城市] 西安招聘西安IT-品管、技术支持及其它招聘西安技术支持/维护经理招聘

Team Leader_1st level OSS&BSS(爱立信/Ericsson)00065249

GNOC全球网络运营中心

  • 公司性质:外资(欧美)
  • 公司行业:通信/电信/网络设备

职位信息

  • 发布日期:2012-10-23
  • 工作地点:西安
  • 招聘人数:若干
  • 语言要求:英语良好
    普通话良好
  • 职位类别:技术支持/维护经理  增值产品开发工程师

职位描述

Description

Manage 1ST Level – OSS&BSS team in terms of:

tasks accomplishing accordingly with “1ST Level Assurance – OSS&BSS Engineer” JD

fulfilling the KPI and SLA accordingly with OLA and WLA

shift ROTA set-up, maintain and update

recruiting, induction, competence development, regular performance evaluation, retention

improving the efficiency in terms of delivered KPI, utilized resources and associated costs

set-up, validation and periodical testing of BCP ways of working

coaching and driving the staff

Manage escalations, incidents and problems specific within the team competence area

Support other line managers, senior management and other delivery units if requested

Support pre-sales with business analyses for new potential customers or for new potential activities belonging to managed customers

Support project management for all projects targeting the managed competence area

Design and implement middle and long term strategies accordingly with business trends, customer expectations, requests of senior management


Qualifications

JOB requirements:

proven extensive experience in remote or site operations(design,planning,optimization,integration,acceptance,commissioning,testing,support) of competence area related nodes

experience in working with multiple technologies or vendors(of the same technology)

knowledge accordingly with “1ST Level Assurance – OSS&BSS Engineer” JD

proven experience in 1ST / 2ND / 3RD Level Assurace or Fulfillment – operations type is a plus

excellent communication and presentation skills with contractors/partners/customers as well as with various internal units and stakeholders

Generally requirements:

good command in Chinese and English(writing,speaking,understanding)

knowledge of Japanese/Korean languages(one or more of communication forms – writing,speaking,understanding) is a plus

open-mind, flexible, innovative, structured, logic, hard-worker

TELCO and IT business understanding

availability for on-call work schedule

availability for participation in abroad projects


To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00065249

公司介绍

GNOC全球网络运营中心诚聘