Product Support engineer (TPS)
应用材料(西安)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2017-02-04
- 工作地点:西安-高新技术产业开发区
- 招聘人数:若干人
- 学历要求:本科
- 语言要求:英语 熟练
- 职位月薪:1.5千以下/月
- 职位类别:半导体技术
职位描述
职位描述:
Product Support engineer (TPS)
Location: Xi’an
Responsibilities
? Acts as product support representative for product business unit. Provides Product Support, specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design.
? Provides system support for engineering systems in reliability and/or applications lab.
? Provides engineering relief by working assigned projects in conjunction with vendors, customers and engineering owner.
? Field Escalation Focal Point: Provides for a contact point between the account team and division (Engineering)
? Resolves customer problems, complaints and issues utilizing appropriate internal and external resources.
? Makes presentations at the engineering and management level to customers on system upgrades, support plans, technical demonstrations.
? Organizes and implements training seminars for customers and field service engineers on product upgrades, customer problems, concerns and possible solutions (Product Specialist Meetings).
? Creates technical publications and reviews documents covering technical improvements.
? Assists field service engineers and customers with on-site training when necessary. Helps training department to define necessary training for field service engineers on system upgrades and new systems components.
? May perform other duties as assigned.
Skills
? Exceptional communication skills, including strong oral and written English skills.
? Capability to quickly grasp Applied Materials Technology.
? Ability to travel 25%- 50% of the time.
Education
? B.S. or above Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline, or equivalent
? 3-5 years engineering experience in a relevant field
? 3+ years experience for customer support/engineering
Please send your resume to AMC_Recruitment@amat.com
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Product Support engineer (TPS)
Location: Xi’an
Responsibilities
? Acts as product support representative for product business unit. Provides Product Support, specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design.
? Provides system support for engineering systems in reliability and/or applications lab.
? Provides engineering relief by working assigned projects in conjunction with vendors, customers and engineering owner.
? Field Escalation Focal Point: Provides for a contact point between the account team and division (Engineering)
? Resolves customer problems, complaints and issues utilizing appropriate internal and external resources.
? Makes presentations at the engineering and management level to customers on system upgrades, support plans, technical demonstrations.
? Organizes and implements training seminars for customers and field service engineers on product upgrades, customer problems, concerns and possible solutions (Product Specialist Meetings).
? Creates technical publications and reviews documents covering technical improvements.
? Assists field service engineers and customers with on-site training when necessary. Helps training department to define necessary training for field service engineers on system upgrades and new systems components.
? May perform other duties as assigned.
Skills
? Exceptional communication skills, including strong oral and written English skills.
? Capability to quickly grasp Applied Materials Technology.
? Ability to travel 25%- 50% of the time.
Education
? B.S. or above Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline, or equivalent
? 3-5 years engineering experience in a relevant field
? 3+ years experience for customer support/engineering
Please send your resume to AMC_Recruitment@amat.com
职能类别: 半导体技术
公司介绍
Applied Materials, Inc. (*Nasdaq: AMAT) is the global leader in nanomanufacturing technology solutions with a broad portfolio of innovative equipment, service and software products for the fabrication of semiconductor chips, flat panel displays, solar photovoltaic cells, flexible electronics and energy efficient glass. At Applied Materials, we apply nanomanufacturing technology to improve the way people live.
Founded in 1967, Applied Materials creates and commercializes the nanomanufacturing technology that helps produce virtually every semiconductor chip and flat panel display in the world. The company recently entered the market for equipment to produce solar arrays and energy efficient glass.
Applied Materials service products improve yield enhancement and increase nanomanufacturing productivity.
To support our customers, Applied Materials employs approximately 14,600 people throughout the world. In fiscal year 2011, Applied Materials recorded revenues of approximately U.S. $10.5 billion.
Founded in 1967, Applied Materials creates and commercializes the nanomanufacturing technology that helps produce virtually every semiconductor chip and flat panel display in the world. The company recently entered the market for equipment to produce solar arrays and energy efficient glass.
Applied Materials service products improve yield enhancement and increase nanomanufacturing productivity.
To support our customers, Applied Materials employs approximately 14,600 people throughout the world. In fiscal year 2011, Applied Materials recorded revenues of approximately U.S. $10.5 billion.
联系方式
- Email:Recruitment@amat.com
- 公司地址:上班地址:西安市高新技术产业开发区信息大道28号