无锡招聘

职位描述：
Sandvik in Wuxi is seeking for a
Customer Service Representative ( 10 months contract)
Sandvik Hyperion is a global, full-line provider of innovative cemented carbide, diamond and cubic boron nitride solutions. We enable our customers to improve business performance with effective and wear-resistant tools, applications and components in hard and super-hard materials.
Sandvik Hyperion offers product solutions, unique services and application development expertise to support our customers' competitive needs. Our advanced production and R&D capabilities located in the Americas, Asia and Europe provide for a truly global and fully integrated manufacturing process. Our global extension enables us to provide you with local support.
The position would directly report to Sales Manager, Greater China, below please refer to the job description:
Job Purpose:
To ensure delivery of excellent customer service through prompt and accurate processing of orders, communication, and coordination with other departments to resolve inquiries and promote customer loyalty. To support sales unit from enquiry to offer to order, then to the tracking of logistics and cash receipts and to reach the sales target. Supervise Customer Service members to carry out duties in quality standards.
Key performance areas:
? Act as first point of customer contact through, but not limited to phone calls, emails, mailings, fax and face to face for general inquiries such as order intake, pricing, products, scheduling, etc.
? Co-ordinate collection of offer information and deliver customer quotations to external salesperson.
? Immediately enter all customer orders into ERP and confirm orders to customers with terms, pricing and accurate delivery schedules.
? Set up new items and customers in ERP.
? Collaborate with marketing, sales, PUs/BUs to facilitate the process from customer order to ship of products, keeping the customer updated on their individual order.
? Ensure that allocated product is shipped with no credit risks.
? Maintain accurate shipping/logistics details on all orders and continually update customers as needed.
? Maintain accurate customer record including price lists, files and agreement.
? Maintain invoicing routines, consignments, reconciliations and be a part of the collections process.
? Accept and document all returns/claims and follow up with the customer as needed.
? Document all issues in the CRM.
? Obtain and evaluate all relevant information to process and resolve customer inquiries and complaints.
? Collaborate with sales, product specialist, marketing managers, sales managers and manufacturing to improve sales forecasts, availability and to ensure on-time shipments via scheduling, prioritization of processes, etc.
? Interface with freight couriers, freight forwarders and I/E declaration agency.
Your profile:
? Strong team spirit with the ability to navigate a complex organization and execute across multiple functions to achieve positive results.
? Self-starter, highly motivated with excellent business-wide communication skills.
? Experience on I/E customs clearance and on supervision of clearance agent.
? Experience with customer order entry of industrial business to business products.
? Proven professionalism with the ability to use discretion and sound business judgment.
? Proficiency in M3, Microsoft Word, Excel, Power Point and Internet required.
? Able to learn Customer Service software applications.
? High attention to detail required.
? Ability to work in a fast-paced environment.
? Good planning and organization skill required.
? Ability to work flexible schedule / extended hours and occasional overtime and business trips.
As a person you are proactive, self-motivated and one with lot of initiative, courage and integrity and a business minded, result oriented attitude. You also have strong communication skills and can work in an English environment.
Contact information:
Read more about Sandvik and apply at http://www.home.sandvik/en/careers, Job ID: 347396, or contact recruiter directly for any query via cardia.gong@sandvik.com. 举报 分享

关于山特维克集团：
山特维克是一家高科技工程集团，在相关业务领域占据全球领先地位。山特维克的业务范围遍及全球，并在130多个国家设有代表处。2011年，集团员工总人数达50000人，年销售额近940亿瑞典克朗。

山特维克集团旗下拥有五个业务领域，分别负责各自产品的研发、生产和销售：
山特维克矿山：全球领先的采矿设备和工具、服务和技术解决方案供应商。产品范围包括凿岩、岩石切割、岩石破碎、装载和拖运以及物料搬运设备。2010年，公司销售额约为272亿瑞典克朗，员工人数约为12800人。
山特维克机械加工：全球市场领先的高级工业金属切割工具和刀具系统制造商。产品主要由硬质合金以及金刚石、立方氮化硼和特殊陶瓷等其它硬质材料制成。2010年，公司销售额约为185亿瑞典克朗，员工人数约为12600人。旗下品牌包括山特维克可乐满、瓦尔特、safety、多马、山高等。
山特维克材料科技：全球领先的高级材料、特种合金、金属和陶瓷电阻材等高附加值产品制造商。产品领域涉及钢管、钢带、丝材和加热系统。2010年，公司销售额约157亿瑞典克朗，员工人数约为8000人。
山特维克工程机械：为建筑领域的各种业务需求提供解决方案，如地表岩石开采、隧道挖掘、掘进、爆破、道路修建、循环和土木工程等。产品包括岩石工具、钻孔机、破碎机、散料搬运以及破碎筛分设备。2011年，公司销售额约90亿瑞典克朗，员工人数约为2600人。
山特维克创投：山特维克创投致力于为有吸引力、快速增长的业务创造***的增长和创利环境。公司产品领域包括山特维克硬质材料、diamond innovations、wolfram、山特维克传动系统以及山特维克医疗器械的部分业务
。2010年，公司销售额约73亿瑞典克朗，员工人数约为4200人。

关于山特维克硬质材料：
山特维克硬质材料（无锡）有限公司是山特维克集团于2006年8月在无锡国家高新技术产业开发区独资建办的企业。公司主要设计、生产、加工用于机械和电子零件的硬质合金以及硬质合金产品，销售自产产品并提供售后服务。