呼叫中心质检专员
北京老人头汽车用品服务有限公司
- 公司规模:500-1000人
- 公司性质:外资(非欧美)
- 公司行业:多元化业务集团公司
职位信息
- 发布日期:2015-04-25
- 工作地点:北京-海淀区
- 招聘人数:10
- 职位月薪:面议
- 职位类别:咨询热线/呼叫中心服务人员
职位描述
呼叫中心质检专员
工作地点:海地区西三旗
岗 位 职 责:
1,每日进行录音监听,并对每位客服专员评分;
2,每日进行录音分析,总结原因,拟定解决方案及后期跟进;
3,制作质检日报,周报;
4,对质检过程中发现的问题的及时向相关部门上级主管反馈并提出合理化建议;
5,对客服专员定向业务指导,提高员工工作技能。
6,保证质控成绩正确、公平、公正
要求:
1,1-2年以上呼叫中心质检经验,有大型呼叫中心工作经验者优先;
2,具有一定的分析问题及数据分析能力,良好的客户敏感度、良好的服务意识;
3,具备良好的学习能力、理解能力、沟通协调能力以及抗压力;
4,团队意识强,有较强的执行能力,对于上级领导交代的工作能够保质保量的完成;
5,能够熟练使用Word/Excel等办公软件。
工作地点:海地区西三旗
岗 位 职 责:
1,每日进行录音监听,并对每位客服专员评分;
2,每日进行录音分析,总结原因,拟定解决方案及后期跟进;
3,制作质检日报,周报;
4,对质检过程中发现的问题的及时向相关部门上级主管反馈并提出合理化建议;
5,对客服专员定向业务指导,提高员工工作技能。
6,保证质控成绩正确、公平、公正
要求:
1,1-2年以上呼叫中心质检经验,有大型呼叫中心工作经验者优先;
2,具有一定的分析问题及数据分析能力,良好的客户敏感度、良好的服务意识;
3,具备良好的学习能力、理解能力、沟通协调能力以及抗压力;
4,团队意识强,有较强的执行能力,对于上级领导交代的工作能够保质保量的完成;
5,能够熟练使用Word/Excel等办公软件。
公司介绍
TA was founded 1955, is headquartered in German, and has almost 50 facilities in 22 countries, and approx. 10,000 employees, provides system solutions to vehicle makers around the world. We do have about 1900 staff in Great of China.
Our product, Safety and comfort related products for vehicle interiors, including Head restraints, lumbar support systems and seat climate systems Gear shift systems for light duty vehicles, including Automatic and manual gear shifters, shift cables and gear selectors Operator control systems and chassis related products to commercial vehicles, including Gear shifters, clutch servos, steering columns and chassis stabilizers; Fluid handling systems for light duty, industrial and commercial vehicles, including Pipe and hose assemblies for turbo chargers, brake- and fuel systems.
We shall have a leading position in Gearshifts, Seat Comfort and Commercial Vehicle System, and focus on business areas with considerable growth potential. With the market increasing in China, we are appreciated you could take this opportunity to join us and grow up with TA together.
Our product, Safety and comfort related products for vehicle interiors, including Head restraints, lumbar support systems and seat climate systems Gear shift systems for light duty vehicles, including Automatic and manual gear shifters, shift cables and gear selectors Operator control systems and chassis related products to commercial vehicles, including Gear shifters, clutch servos, steering columns and chassis stabilizers; Fluid handling systems for light duty, industrial and commercial vehicles, including Pipe and hose assemblies for turbo chargers, brake- and fuel systems.
We shall have a leading position in Gearshifts, Seat Comfort and Commercial Vehicle System, and focus on business areas with considerable growth potential. With the market increasing in China, we are appreciated you could take this opportunity to join us and grow up with TA together.