Customer Service Representative--CT
埃梯梯精密机械制造(无锡)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:汽车
职位信息
- 发布日期:2013-09-09
- 工作地点:无锡
- 招聘人数:若干
- 工作经验:二年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:客服专员/助理(非技术) 其他
职位描述
1. Work as a contact window to customer in terms of customer master maintenance, order processing, delivery, and other activities to fulfill customer satisfied service. .
2. Work with product and sales/marketing organization for the selling price list maintenance and approval of the sales contract or order confirmation.
3. Interact with purchase and production planning functions to trigger the further processes for the fulfillment of customer demand / order, thereafter to commit delivery acknowledgement to customer.
4. Interact with production planning and purchase to plan the inventory level so as to keep the reliable lead time commitment.
5. Plan and follow up the shipment to customer as per confirmed delivery schedule, track the production
6. Keep customer timely receiving of the shipment notification, invoice and packing documents.
7. Coordinate with customer for feedback / complaint issue about quality or delivery, handle defect goods return and replacement for customer
8. Periodically report the status of sales order and shipment; service level to customer and finished goods inventory
9. Activities of continuous improvement and problem solving.
10. Any other assignments from superior
Describe
1. Bachelor Degree in international trading or commercial major.
2. Basic knowledge and experience of selling mechanical products.
3. Minimum 3 years working experience in sales or customer service administration
4. Well understand about MRP planning logic and experience on fully utilization of ERP for sales &distribution
5. Well command in English and application of Microsoft Office
6. Outstanding communication skill
7. Willing to work in pressure, good attitude, teamwork and leadership
8. Good potential for higher responsibility
2. Work with product and sales/marketing organization for the selling price list maintenance and approval of the sales contract or order confirmation.
3. Interact with purchase and production planning functions to trigger the further processes for the fulfillment of customer demand / order, thereafter to commit delivery acknowledgement to customer.
4. Interact with production planning and purchase to plan the inventory level so as to keep the reliable lead time commitment.
5. Plan and follow up the shipment to customer as per confirmed delivery schedule, track the production
6. Keep customer timely receiving of the shipment notification, invoice and packing documents.
7. Coordinate with customer for feedback / complaint issue about quality or delivery, handle defect goods return and replacement for customer
8. Periodically report the status of sales order and shipment; service level to customer and finished goods inventory
9. Activities of continuous improvement and problem solving.
10. Any other assignments from superior
Describe
1. Bachelor Degree in international trading or commercial major.
2. Basic knowledge and experience of selling mechanical products.
3. Minimum 3 years working experience in sales or customer service administration
4. Well understand about MRP planning logic and experience on fully utilization of ERP for sales &distribution
5. Well command in English and application of Microsoft Office
6. Outstanding communication skill
7. Willing to work in pressure, good attitude, teamwork and leadership
8. Good potential for higher responsibility
公司介绍
ITT公司成立于1920年,总部设在纽约州白滩市(White Plains),在世界各地超过35个国家拥有大约9200名员工,产品在超过125个国家进行销售。作为一家跨国的企业集团,ITT着眼于全球战略与持续的增长需要,日益重视在中国、印度和东欧等新兴市场的发展并不断加大在新兴市场投资。
埃梯梯精密机械制造(无锡)有限公司是ITT集团的一家独资公司,成立于2006年7月,注册资金2798万美元,位于无锡新区。主要生产和销售各类减震器, 刹车片,流体控制设备。旗下品牌有KONI, ENIDINE, FRICTION。无锡工厂共有三个价值中心,员工近600多人。
有关ITT的详细资料,请访问*********************
公司具体地址:无锡新区梅村锡达路570号;
途径公交:727路,新宅村站下车,向西大约步行850m;
753路,锡达路[新华路]站下车,新华路东侧。
埃梯梯精密机械制造(无锡)有限公司是ITT集团的一家独资公司,成立于2006年7月,注册资金2798万美元,位于无锡新区。主要生产和销售各类减震器, 刹车片,流体控制设备。旗下品牌有KONI, ENIDINE, FRICTION。无锡工厂共有三个价值中心,员工近600多人。
有关ITT的详细资料,请访问*********************
公司具体地址:无锡新区梅村锡达路570号;
途径公交:727路,新宅村站下车,向西大约步行850m;
753路,锡达路[新华路]站下车,新华路东侧。
联系方式
- Email:silver.he@itt.com
- 公司地址:地址:无锡新区梅村锡达路570号;