Card Service Banker / Card CSR信用卡服务专员
花旗银行（中国）有限公司无锡分行
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：银行
职位信息
- 发布日期：2012-11-16
- 工作地点：无锡
- 招聘人数：1
- 职位类别：其他
职位描述
RESPONSIBILITIES
- To provide highest level of services to customers and answer their enquiries related to card product acquisition, usage or account maintenance
- To perform card acquisition application fulfillment function on application form completeness checking, customer identity verification and follow up with credit card centre/internal departments on application processing
- To perform card servicing role to assist customers on plastic collection, account maintenance, repayment and other related requests
- To proactive cross sell card to walk in customers when branch sales are engaged with other customers
- To work with Cash Officer and Card Plastic Custodian to handle customer instant card issuance request and follow up with credit card centre throughout the whole process till plastic embossed and delivered to customer
- Be responsible to deliver the latest card program details and other product information to the branch
- Be responsible to do all application tracking and reporting
- Be responsible for all card related administrative tasks & compliance control activities
- To perform tasks requested by supervisor or branch manager
KEY REQUIREMENTS
- High Integrity
- University graduate with 2-3 years' work experience in banking or customer service field
- Knowledge of branch functions and operations, security and control policies and procedures preferable
- Able to work under pressure
- Detail oriented, independent and proactive worker
- Excellent interpersonal and communication skills
- Sales and service oriented, passionate and initiative
- Fluent in both oral and written English
- Good PC skills especially MS Excel and MS Word
- To provide highest level of services to customers and answer their enquiries related to card product acquisition, usage or account maintenance
- To perform card acquisition application fulfillment function on application form completeness checking, customer identity verification and follow up with credit card centre/internal departments on application processing
- To perform card servicing role to assist customers on plastic collection, account maintenance, repayment and other related requests
- To proactive cross sell card to walk in customers when branch sales are engaged with other customers
- To work with Cash Officer and Card Plastic Custodian to handle customer instant card issuance request and follow up with credit card centre throughout the whole process till plastic embossed and delivered to customer
- Be responsible to deliver the latest card program details and other product information to the branch
- Be responsible to do all application tracking and reporting
- Be responsible for all card related administrative tasks & compliance control activities
- To perform tasks requested by supervisor or branch manager
KEY REQUIREMENTS
- High Integrity
- University graduate with 2-3 years' work experience in banking or customer service field
- Knowledge of branch functions and operations, security and control policies and procedures preferable
- Able to work under pressure
- Detail oriented, independent and proactive worker
- Excellent interpersonal and communication skills
- Sales and service oriented, passionate and initiative
- Fluent in both oral and written English
- Good PC skills especially MS Excel and MS Word
公司介绍
花旗银行（中国）有限公司无锡分行招聘简章
关于花旗银行（中国）有限公司
2007年4月，花旗成为首批注册本地法人银行的外资银行，成立花旗银行（中国）有限公司（以下简称“花旗中国”）。目前，花旗中国是国内领先的外资银行，在上海、北京、广州、深圳、天津、成都、杭州、大连、重庆和贵阳拥有10家分行。
承蒙中国银行业监督管理委员会及江苏银监局的大力支持，花旗中国于2010年12月28日获得了关于核准花旗银行（中国）有限公司筹建无锡分行的批复。
新的花旗无锡分行将根据花旗多样化的客户基础，针对跨国企业、本地大型企业、金融机构、中小企业和零售客户的金融需求，提供一系列广泛的产品和服务。花旗的个人消费金融业务在持续领导为国内市场引进新型创新产品的同时，还将重点关注并提供全面的综合银行服务。无锡分行将设有花旗贵宾理财中心，提供花旗享誉全球的财富管理服务。更多信息请参见花旗中国官方网站：www.citibank.com.cn 或 www.citi.com.cn。
为了迎接新的挑战和机遇，花旗银行（中国）有限公司无锡分行诚聘优秀人才加盟。
About Citi China
Citi first established an office in China on May 15, 1902, in Shanghai. In April 2007, Citi was among the first international banks to locally incorporate in China. Citi’s locally incorporated entity is known as Citibank (China) Co., Ltd, which is wholly owned by Citibank N.A. Today Citi is a leading international bank in China with footprint in thirteen cities across China (Beijing, Changsha, Chengdu, Chongqing, Dalian, Guangzhou, Guiyang, Hangzhou, Nanjing, Shanghai, Shenzhen, Tianjin, Wuxi). Citi has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions, Citi is the most global of all international banks in China.
关于花旗银行（中国）有限公司
2007年4月，花旗成为首批注册本地法人银行的外资银行，成立花旗银行（中国）有限公司（以下简称“花旗中国”）。目前，花旗中国是国内领先的外资银行，在上海、北京、广州、深圳、天津、成都、杭州、大连、重庆和贵阳拥有10家分行。
承蒙中国银行业监督管理委员会及江苏银监局的大力支持，花旗中国于2010年12月28日获得了关于核准花旗银行（中国）有限公司筹建无锡分行的批复。
新的花旗无锡分行将根据花旗多样化的客户基础，针对跨国企业、本地大型企业、金融机构、中小企业和零售客户的金融需求，提供一系列广泛的产品和服务。花旗的个人消费金融业务在持续领导为国内市场引进新型创新产品的同时，还将重点关注并提供全面的综合银行服务。无锡分行将设有花旗贵宾理财中心，提供花旗享誉全球的财富管理服务。更多信息请参见花旗中国官方网站：www.citibank.com.cn 或 www.citi.com.cn。
为了迎接新的挑战和机遇，花旗银行（中国）有限公司无锡分行诚聘优秀人才加盟。
About Citi China
Citi first established an office in China on May 15, 1902, in Shanghai. In April 2007, Citi was among the first international banks to locally incorporate in China. Citi’s locally incorporated entity is known as Citibank (China) Co., Ltd, which is wholly owned by Citibank N.A. Today Citi is a leading international bank in China with footprint in thirteen cities across China (Beijing, Changsha, Chengdu, Chongqing, Dalian, Guangzhou, Guiyang, Hangzhou, Nanjing, Shanghai, Shenzhen, Tianjin, Wuxi). Citi has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions, Citi is the most global of all international banks in China.
联系方式
- 公司地址：上班地址：无锡