韩国呼叫中心L1.5
联想（北京）有限公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：计算机硬件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-03-26
- 工作地点：北京-海淀区
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：韩语/朝鲜语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
岗位职责：
Level 1.5 agents will provide advanced on-phone support for Customers and also field technicians who need support while On-Site with Customer and manage escalations into the L2 and Customer relations teams. Typical activities include:
? Gather Service history and develop action plan to resolve
? Verify dispatch compliance and/or engage Buyer L 2 / 3 support via appropriate Windchill tool. Maintain Customer case ownership until Customer resolution provided by L2 and/or L3.
? Evaluate prior Customer history and troubleshoot to facilitate first case resolution
? Document actions and prepare Customer communications
? Order appropriate follow up activities
? Follow-up on any open action items
? Continue case ownership to final resolution
? Educate Level 1 after escalated cases been solved in order to enhance Level 1 skill.
专业技能要求：
? Deep nderstanding of PC SW and HW support.
? Fluent Proficiency & Comprehension in Korean. Strong preference for native speakers.
? Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
? Good time management skills
? Independently driven to learn new applications, technologies, and skills
? Professional partner/Customer service skills: solutions mindset, helping nature, passion for the Customer and the Customer experience
? Ability to handle difficult or irate Customers effectively; ability to set expectations and deliver information in a positive way
? Polished etiquette and delivery to partners and Customers
? Ability to multi-task while effectively communicating with partners/Customers
优先或特别考虑条件及其它：
? College Degree (preferred)
? High School Degree or GED (required)
? PC industry knowledge (required)
? Sales/service experience in retail, sales, service or other “helping” business (preferred)
? 1 year experience in PC Field support (preferred)
Level 1.5 agents will provide advanced on-phone support for Customers and also field technicians who need support while On-Site with Customer and manage escalations into the L2 and Customer relations teams. Typical activities include:
? Gather Service history and develop action plan to resolve
? Verify dispatch compliance and/or engage Buyer L 2 / 3 support via appropriate Windchill tool. Maintain Customer case ownership until Customer resolution provided by L2 and/or L3.
? Evaluate prior Customer history and troubleshoot to facilitate first case resolution
? Document actions and prepare Customer communications
? Order appropriate follow up activities
? Follow-up on any open action items
? Continue case ownership to final resolution
? Educate Level 1 after escalated cases been solved in order to enhance Level 1 skill.
专业技能要求：
? Deep nderstanding of PC SW and HW support.
? Fluent Proficiency & Comprehension in Korean. Strong preference for native speakers.
? Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
? Good time management skills
? Independently driven to learn new applications, technologies, and skills
? Professional partner/Customer service skills: solutions mindset, helping nature, passion for the Customer and the Customer experience
? Ability to handle difficult or irate Customers effectively; ability to set expectations and deliver information in a positive way
? Polished etiquette and delivery to partners and Customers
? Ability to multi-task while effectively communicating with partners/Customers
优先或特别考虑条件及其它：
? College Degree (preferred)
? High School Degree or GED (required)
? PC industry knowledge (required)
? Sales/service experience in retail, sales, service or other “helping” business (preferred)
? 1 year experience in PC Field support (preferred)
公司介绍
联想是一家营业额达210亿美元的个人科技产品公司，客户遍布全球 160多个国家。
● 联想是全球第四大个人电脑厂商，为全球前五大电脑厂商中增长最快 。自1997年起，联想一直蝉联中国国内市场销量第一，现占中国个人电脑市场超过三成份额。
● 联想是全球第四大个人电脑厂商，为全球前五大电脑厂商中增长最快 。自1997年起，联想一直蝉联中国国内市场销量第一，现占中国个人电脑市场超过三成份额。
● 联想是全球第四大个人电脑厂商，为全球前五大电脑厂商中增长最快 。自1997年起，联想一直蝉联中国国内市场销量第一，现占中国个人电脑市场超过三成份额。
● 联想是全球第四大个人电脑厂商，为全球前五大电脑厂商中增长最快 。自1997年起，联想一直蝉联中国国内市场销量第一，现占中国个人电脑市场超过三成份额。
联系方式
- Email：xietao@lenovo.com
- 联系人：赵晓霞