芜湖 [切换城市] 芜湖招聘

Customer Service Specialist

益瑞石(上海)投资管理有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:原材料和加工

职位信息

  • 发布日期:2017-12-07
  • 工作地点:上海
  • 工作经验:2年经验
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位月薪:0.8-1万/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
I. JOB SUMMARY/ 职位综述:
This position is set up to handle purchase orders of talc, Kaolin, calcium carbonate and mica etc. from Imerys oversea plants and customer services for re-sell those products in China, coordination work for the orders which are sales between the Imerys oversea plants and the Chinese customers direct (indent). In addition to these, it is also to take the customer service work for perlite OEM business with Incom at Langfang city.

II. JOB DIMENSION/职位范围
Key Relationship/主要工作关系:
1) Internal对内:
Sales team, Logistic/Lab/QA team of operation site, Finance team;
2) External对外:
Forwarding/Transportation agencies, Customs declaration agencies; Imerys oversea affiliations

III. KEY ACCOUNTABILITIES/主要职责
1) Order placing and progress following up
2) Maintaining supplier relationship, trouble shooting.
3) Domestic customer service, indent business local customer services.
4) Month close and file keeping
5) Closely following supplier's shipping schedule and transit period.
6) Communicating with logistics colleague in a timely manner for arrival information.
7) Providing necessary documentation to the logistics colleague in a timely manner for customs clearing.
8) Monthly sales data warehouse report for all trading products.
9) Ad-hoc task assigned by line manager

IV.JOB SPECIFICATIONS/岗位任职要求
a. Knowledge
Typical Education Level/教育背景:
1) Bachelor’s degree in Business or related field, English level 6 or up.
2) Relevant experience, knowledge and professional qualification/相关经验专业知识资质:
3) 5 years plus experience in logistics or related field
4) Adept in Microsoft Office software, including Word, Excel, PowerPoint
b. Skills and Attributes
Abilities, personal characteristics and competencies/能力、个性特点和素质:
1) Demonstrated ability to work effectively with internal and external contacts in a manner of patient and decent.
2) Good organizational skills and ability to meet all deadlines
3) Exceptional analytical skills .
4) Excellent hands-on skill especially on excel spreadsheet.
5) Ability to prioritize responsibilities
6) Excellent written and oral communication skills in English
7) Infrequent travel, including overnight travel, required

职能类别: 客服专员/助理

关键字: Customer Service Specialist

公司介绍

Introduction of Imerys (Shanghai) Investment Management Co., Ltd – China Corporate of Imerys Group:

Established in Nov 2007 as Asia Pacific regional headquarter of Imerys group in AP region.
As of today, Imerys China Corporate is providing expertise support, advice, solution in EHS, Legal, Tax/ Treasury, HR IT to its affiliates located in China, meanwhile all trading businesses of different divisions of Imerys Group are consolidated its operations at the trading platform of Imerys China Corporate.

Imerys in China, headcount in total around 1 700, with a yearly sales volume of 266 million USD, more than 16 legal entities with presence in 11 provinces.


Introduction of IMERYS GROUP

The world leader in mineral-based specialties for industry, Imerys delivers high value-added, functional solutions to a great number of sectors, from processing industries to consumer goods and building products.

The Group draws on its knowledge of applications, scientific expertise and technological know-how to offer solutions beneficiating its mineral resources, produce synthetic minerals and develop formulations. Imerys thus contributes essential properties to customers’ products and performance, such as refractoriness, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and repellency. Imerys meets ambitious criteria for responsible development, regarding social, environmental or corporate governance.

Imerys is listed on the Euronext Paris

18 000 employees in 50 countries
250 industrial facilities
Euro 4 160 million in sales
Euro 582 million as of operating income

联系方式

  • 公司地址:地址:span虹桥路1438号,地铁10号线伊犁路3号口出,即达
  • 电话:15843931070