武汉招聘

职位描述：
Purpose of the position：
This position is accountable for key account spot quotation related activities to achieve agreed service levels includes:
     -To act as gate keeper to handle Ad hoc pricing requests received by customer for air and ocean opportunities.
     -To ensure customer satisfaction on all services rendered, matching or exceeding Service Performance Target(s) defined and agreed upon in SLA to continuously seek and address areas of potential improvement and optimization (processes, win/loss analysis etc…)

Critical success factors:
-Working ompliance along quotation standards
-Readiness of mind, concentrated/accurate/reliable mode of pricing coordination
-Timely response regarding customer requirements
-Deep dive into win/loss analysis to improve success ratio

Key Tasks:
Basic Responsibility:
Follow working instructions agreed in SLA
     -Standardized procedure for ad hoc quotation
     -Ad hoc quotations and quotation winning analysis
     -Performance reporting & Conference calls with profound analysis and address/escalate irregularities to related parties
      (GBS Management, KAM, Function Management etc.)
     -Standardized feedback to product on MSR used
     -Success monitoring on trade lane
CIP: improvement proposals in mark up or in process
Attention to all customized instructions, knowledge of pricing / trade-lane / product
Quality responsibility along GBS / PA standards

Pricing Coordinator Task Management
Ensure quotation availability and support Key Account Manager(s) to win business
Address quotation issue to relevant Key Account Manager(s) make sure issues are solved
Communicate and issue quotation to ad-hoc quotations requests, in line with margin guidance provided by Key Account Manager.

Customer Relationship
Act as a point of contact for customer pricing inquiries and ensure customer satisfaction and sustainable business relationship
Participate in KAM regular Business Review Meetings as required

Decision Making Authority:
Opportunity specific pricing on Key Account (ad hoc/spot quotes) as per profit guidelines provided by Key Account Manager

Function- Market & Industry Knowledge / Business Acumen / Process working:
Good knowledge of the air freight industry
Good knowledge of the ocean freight industry
Good knowledge of forwarding systems
Ability to review, analyze and understand performance reports

Skills & Competencies:
Leadership:
Good communication and networking skills
Business:
Organization skills including prioritizing, planning, assigning and controlling objectives
High ability to define problems, analyze facts and determine valid solutions to resolve the issues
Ability to focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality
Good ability to listen and well understand customer needs
Good ability to present and articulate
Personal:
Result oriented and customer focused
Good inter-personal skills with positive mindset
High integrity

Educational background / Work experience:
College graduate or above
Professional experience: 2 year above relevant professional experience. preferred

Language Skills:
Excellent English is mandatory(written and spoken)
Other languages especially Chinese (written and spoken) a plus

Computer Literacy:
Good knowledge of Microsoft Office Software(Excel, Word, PowerPoint and others), expert of Excel and PowerPoint preferred
Knowledge of Panalpina Applications preferred 举报 分享

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

The Global Business Service Center Wuhan provides specific local services within the APAC region, and also handles certain transactions that are globally centralized. It is part of Panalpina’s Global Business Services (GBS), the group’s own, internal service provider for defined centralized services.

We at Panalpina Global Business Services make it possible for ambitious and talented young people to get a first-class start in their career. We foster a learning and continuous improvement culture which enables us to grow – both as individuals and as a company.

At Panalpina – one of the world’s leading logistics companies – we work in an international environment and get the opportunity to learn for our future career everyday. Different languages, specific IT knowledge and high quality demands are our everyday challenges. Our service delivery is directly linked to the heart of the company – the operations. This means our performance counts and will make the difference.

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