武汉招聘

职位描述:

1.职位概述 Job Summary

部门经理的主要职责就是使顾客满意并确保部门营运目标的达成。

依照服务合同及公司营运必做各项要求，全面管理部门日常运营，带领员工为客户及顾客提供卓越服务。确保员工遵循、理解并执行索迪斯的理念，核心价值观和道德准则和公司政策，并使他们得以不断的进步和提高。树立公司良好形象，从而不断的拓展服务范围和业务。

The main responsibility of UM is to satisfy our customers and reach the operational objectives.

In compliance with the service contract and Sodexo Les Incontournables, manage the unit operation comprehensively. A Unit Manager leads his/her staff to satisfy our clients and customers through operational excellence. Ensure within his/her staff the respect, understanding and application of Sodexo philosophy, core values and ethical principles as well as all company policies and take the responsibility of people development. Promote the Sodexo image and expand existing services scope and develop new business.

2.主要职责 Main Responsibilities

主要职责 Responsibilities

工作内容Job Description

客户 Client

与客户指定联系人和客户内部有影响的人员保持日常沟通
Ensures regular communication with Client designated contacts and influential people

通过膳食委员会会议、服务调查等方式收集客户意见，与区域经理一起制定行动计划，并负责执行。
Collects client’s ideas via Food Committee’s meetings, service satisfaction surveys etc, develops action plans with the Area Manager and takes responsibility of the implementation

向上级经理汇报客户业务发展、组织架构，指定联系人等信息变动情况
Reports to his/her superior any alternation of Client business, organizational structure and designated contacts etc

顾客 Customers

开餐期间，与顾客进行日常和主动的沟通，解答顾客的问询，在授权范围内处理顾客投诉
Ensures daily and active communication with the customers during service time by his/her presence, answers customers’ questions, and handles complaints within the limits of authority

实施顾客服务调查
Conducts customer survey

营运管理 Operational Management

依据工作需要，为员工分配工作任务及岗位
Allots tasks and duties to employees according to work needs

监督、协调员工工作状况，严格执行营运制度，确保服务质量
Supervises and coordinates activities of the staffs , strictly implements operation regulations to ensure service quality

对工作流程不断进行改善，以提高服务质量和工作安全
Constantly improves the workflow to enhance service quality and work safety

业务发展 Business Development

了解客户需求并挖掘业务扩展机会，适时推广一次性及长期的餐饮服务。
Understands clients’ needs & service development opportunities and timely promotes temporary and permanent food services

协调公司内部资源，为客户提供额外服务，扩大服务范围
Coordinates internal resources, offers additional services to customers and expand service scope

及时向上级汇报有关客户对设施服务的需求变化
Reports to his/her superior any alternation of clients’ needs

适时向客户方的访客推广、介绍公司的服务
Introduces and promotes new services timely to visitors from clients

团队管理 Team Management

建立并发展服务精神、团队精神和进取精神，
Develops Service Spirit, Team Spirit and Spirit of Progress

通过尊重员工，关心员工，来提升员工保有率。
Respects, cares about employees to improve employee retention rate.

对下级进行员工手册、公司规章、卫生安全、专业技能培训
Trains his/her staff on Employee handbook, company regulations, hygiene & safety and professional skills

调整部门组织架构团队，努力提高工作效率
Manages the unit organization and improves work efficiency

随时向下级员工沟通公司和客户动态
Keeps his/her staff informed of all alternation about Sodexo and Client

对下级进行业绩评估、提出升职、加薪等建议
Sees to the subordinates’ performance appraisal and proposes on promotions and salary increases

依据员工表现，向上级建议对员工的奖惩措施
Proposes to superior, with evidence, any appropriate reward and punishment for his/her staff

识别部门内具有潜质员工，建立并实施内部管理及技术岗位人员储备计划
Identifies and develops high potential employees, establishes and implements succession plan for managerial and technical positions

培训及日常带教储备管理人员
Trains and coaches reserved managerial talents

在人力资源部的支持下，进行一线员工招聘
Involved in front line positions recruitment with HR team’s support.

财务 Financial Management

参与营运部门的财务预算及预测
Participates in the operation unit’s financial budget and forecasts

根据服务合同及部门财务指标，监督检查下级管理人员控制成本，确保部门财务指标的完成。
In line with the service contract and operational finance objectives, supervises and inspects his/her subordinates on cost control, ensures to achieve the financial targets.

审核每日营运收入情况
Validates daily operating revenue

确保客户及时付款
Ensures that the clients make timely payments

卫生与安全 Hygiene & Safety

按照营运必做的要求，监督检查下级管理人员对公司卫生与安全标准的执行情况，确保员工规范操作
Supervises and inspects the subordinates’ respect on Hygiene & Safety Incontournable, ensures of the employees’ standardized operations

安排下级或亲自检查设施设备的运行情况，杜绝安全隐患
Arranges his/her staff or himself/herself check facilities and equipments to prevent hidden risks.

对卫生、安全事故、及事故隐患及时向上级汇报。并根据公司政策和流程，将事故进展情况随时通报公司管理层。
Timely reports hygiene & safety incidents and incident risks to the superiors. Updates company management team with immediate information of the incidents based on company policies and procedures

报表 Report

审核部门的财务、人力资源、卫生安全、营运等报告
Verifies reports on finance, HR, hygiene & safety and operation.

保证数据和报告的准确性、及时性和连续性
Ensures the accuracy, timeliness and consistency of statistics and reports

任职要求 Qualification & Requirements

教育背景 Education Background

大专以上学历
College degree and above

工作经验Working Experience

5年以上的餐饮服务经验
5 years and above of food service working experience

2年以上主管级管理岗位经验
2 years and above working experience on supervisor position

专业技能 Professional skills

餐饮服务管理技能
Managing skills in catering service

基本销售技能
Basic marketing and sales skills

熟悉服务合同内容及公司营运流程
Familiar with contract and company operational procedures

熟悉独立经营和收取管理费财务管理模式
Familiar with Profit & Lost or management fee financial model

通用技能 General skills

较强的沟通、协调及人际交往能力
Strong communication & interpersonal skills

良好的服务和团队意识
Good service and team spirit

较强的团队管理能力 （员工培训、评价以及激励能力）
Strong team management skills (staff training, employee appraisal and motivating ability)

紧急事件处理能力
Emergency handling ability

商业敏感度
Commercial awareness

自我学习能力及进取能力
Quick learner and willing to learn and progress

熟练的电脑办公软件（Word，Excel）操作能力
Solid computer skills (office software – word, excel)

较强的分析总结能力
Ability to analyze and synthesize

创新能力
Sense of innovation

解决问题的能力
Problem solving skills

外语沟通能力 （根据部门需要）
Communication ability in foreign languages (required by specific sites)

关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。

索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。

索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。

伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。

我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神

更多信息请关注公司网站www.sodexo.cn


about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.

today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.

in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.

today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.

sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.

as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.

our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress

for more information, please visit our website: www.sodexo.cn