天津招聘

ocation: Beijing
Job Type: Full Time
Position: Customer Service Executive
Report Line: China Operations Manager and Customer Service Manager

Key responsibilities:

? Manage daily customer orders in order to meet and service customer’s expectations;
? Check customer orders for prices, special requests, qty etc and send acknowledgment to the customers;
? Communication with the Inventory and Sales teams on progress or changes for orders and update on new orders;
? Obtain shipping notes from Logistics personnel and performing the billing process in our MIS system;
? Notify the customer of shipments and any changes to their orders;
? Update new customer’s information onto our system;
? Process and communicate to relevant departments of customer returns;
? Generate reports for sales amount, sample request quantity, delays in shipments etc;
? Assist the Managers in regards to Customer Service issues and other projects.

Education and Experience:

College graduate or above, with wok experience in Customer Service is preferred;
Good communication skills in both Chinese and English;
Knowledge of customer service principles and practices;
Good command of MS Word, Excel, PowerPoint, Outlook and relevant software applications.


请以附件形式发送英文简历到barliu@alltech.com;kwok@alltech.com

Alltech is the leading global supplier of natural feed additives to the animal feed industry. The Company head office is in Kentucky, USA. With offices in over 90 countries globally and more than 2,500 employees Alltech is one of the fastest growing Companies in its field.

www.alltech.com