天津招聘

职位级别: Entry (0-3 years)

任职条件

Department Overview

United Family Hospitals & Clinics is a pioneering, international standard healthcare organization in China, our sole mission is to provide comprehensive, integrated healthcare services in a uniquely warm and caring patient and family service-oriented environment.

Job Description

To set an example in providing excellent customer service, greet and assist patients who visit the hospital or who phone with inquiries. Assist on handling complaints as well as providing information service to our patients.

Responsibilities

1. Provide excellent services in greeting customers.

2. Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue

3. Answer phone calls related to the patient services issues or help with any other requests (lab test results, medication refill, billing issues, medical records, etc)

4. Maintain a thorough knowledge of hospital charges/ discounts/ packages/ facilities/ special events etc

5. Assist patients by booking airline tickets, hotel rooms and providing patient and visitors with local information they may request.

6. Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied. Solicit assistance from the Patient Services Manager when needed.

7. Help inpatients to get any type of services desired (visa extensions, hair dresser, etc)

8. Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service

Requirements

1. College/University or above.

2. One-two years working experience in hospitality, customer service, patient care or related fields.

天津和睦家医院（TJU）是天津市首家也是目前***的一家外资综合性医院。天津和睦家医院作为和睦家医疗的连锁医院之一，为天津患者提供温馨呵护、以人为本的国际化医疗服务。医院特色专科擅长急诊、全科、妇产科、儿科、牙科、以及高水准的住院服务。此外，和睦家医院已经同多家知名国际保险公司建立了直接结算协议，可以为患者提供保险直接结算服务。

地址：天津市河西区潭江道天潇园22号 邮编：300221

官网：http://tianjin.ufh.com.cn/