天津招聘

Position Summary

• Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customer
• Build good relationship with customers and provide timely response to all requests from both internal and external customers

Main Tasks

• Work and perform in compliance with company’s regulation and request.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
• Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.
• Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.
• Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Feedback in time on product quality issues on site, as well as marketing information to the company.
• Ensure direct reports maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned.

Requirements

Education

• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred

Experience

• 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
• Previous X-Ray & Computed Tomography installation and troubleshooting experience is preferred however not required
• Excellent communication and customer service aptitude is required

Other skills

• Microsoft operating system knowledge is required
• Be able to function independently, be self-motivated and yet be part of a team
• Good command of written and spoken English
• Willingness to travel domestic and international 

关于蔡司集团

蔡司是全球光学和光电行业领先的科技企业。上一个财年，蔡司集团半导体制造技术、工业质量与研究、医疗技术、光学消费品市场四大业务部门的总营收额75亿欧元（截至2021年9月30日）。

蔡司致力于为客户开发、生产和行销前沿创新的工业测量及质保解决方案，针对生物及材料科学领域的显微镜解决方案，以及应用于眼科及显微外科诊疗的医疗技术解决方案。蔡司也是全球光刻技术的行业标杆，其技术被芯片行业应用于半导体元件的制造。除此之外，蔡司品牌的眼镜镜片、相机镜头及望远镜等创新产品也适销全球。

蔡司的产品组合与数字化、医疗及工业4.0等未来增长领域的发展趋势一致，同时也拥有一个强大的品牌。凭借于此，蔡司正以其解决方案塑造技术的进步，并不断拓展光学及其相关领域的边界。公司在研发方面进行的可持续且大量的投入，为公司的成功、蔡司技术的不断拓展和市场领先地位奠定了坚实的基础。蔡司将其营收的13%投资于研发——这样高水平的研发投入在蔡司有着悠久的传统，这也代表了公司对未来的投资。

蔡司在全球拥有逾35,000名员工，约60个销售和服务公司、30个生产基地及27个研发基地分布于近50个国家。公司于1846年在耶拿成立，总部位于德国奥伯科亨。卡尔蔡司基金会是德国***的基金会之一，致力于促进科学的发展，同时也是控股公司卡尔蔡司股份公司的***所有者（截至2021年9月30日）。


蔡司大中华区

蔡司于1957年进入中国，目前蔡司集团在大中华区覆盖半导体制造技术、工业质量解决方案、研究显微镜解决方案、医疗技术、视力保健和消费者光学所有业务领域。中国区是蔡司集团快速增长的市场之一，我们在大中华区共有近5500位员工，分布于各地的5个生产基地和6个销售与服务中心为本地客户提供强有力的支持，也为全球各相关业务提供生产保障。

蔡司大中华区总部位于上海自由贸易试验区，设有销售服务总部、应用服务与培训中心、蔡司工业测量部生产工厂及蔡司集团在德国以外的***企业级创新研发中心，同时具备面向整个国内市场的中央物流与仓储功能，全面支持中国本土研发与生产，积极拓展合作领域，深耕中国市场。
 
公司提供上下班班车。