天津招聘

岗位职责:

Primary General Responsibilities:
? Provide excellent services in greeting customers.
? Assist patients with registration documents
? Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,
? Direct patients in the right direction, escort patients as much as possible
? Maintain a thorough knowledge of hospital charges/ discounts/ packages/ facilities/ special events etc.
? Act as Concierge by booking airline tickets, hotel rooms and providing patient and visitors with local information they may request.
? Assist in scheduling appointments
? Greet the new patient at lobby reception and help with filling up the registration forms, accompany patient to clinic. Greet the established patient at the clinic and offer patient the name card.
? Build up a rapport with patients to offer personalized services to them. Help with patient requests, e.g. help organize copies of medical records and send to patients.
? Help inpatients to get any type of services desired (visa extensions, hair dresser, etc)
? Escort patients outside the hospital if approved by attending physician and PS managers, i.e. visa process
? Assist in resolving patient complains
? Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied. Solicit assistance from the Patient Services Manager when needed.
? Flexibility take variety of shifts including weekends based on the department need
? Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service
? Attend meetings as required.
? Assist patient services manager on projects and new initiatives
? Other tasks that are allotted by management.
? Maintain good working relations with all departments

Primary duties related to the German market:
? Translate oral and written from German to Chinese (vice versa)
? Provides information to patients in a pleasant and helpful manner in German and English
? Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the hospital when needed to communicate effectively with German speaking patients
? Provide general information of the hospital and services to German patients
? Give hospital tours
? Act as Care Coordinator for new German speaking Patients to assisting them with registrations, requests and questions about the hospital
? Daily visit new German speaking inpatients and deliver high quality service to them
? Help with patient requests, e.g. help organize copies of medical records and send to patients, patient repatriation coordination
? Community outreach:
o Implementing projects for developing the German market, attend German group meetings, visit embassies and companies. Build corporate relationships with German Companies and German Embassy.
o Management of German website, participate in German community blogs or wechat
o Plan events and doctor talks for German community.
? Conduct market research related to the German communities in Tianjin.
? Collects survey data and prepares reports that reflect the level of activity and relative satisfaction of the services provided to German speaking patients
? Take on call duties and cover weekends based on roster

Other Administrative Duties Performed –
? Be in charge and responsible for payment to different vendors including but not limited to: flower vendor, printing material, coffee shop, meals, international magazines and newspapers
? Patient gift supply maintenance

任职资格:

Qualifications&Skills:
? College/University or above.
? Two years working experience in hospitality, customer service, patient care or related fields.
? Good written and oral communication skills
? Fluent German/English
? Interpretation skills
? Ability to handle multiple tasks at one time;
? Friendly and outgoing personality
? Open mind and proactive thinking
? Excellent computer skills (Word/Excel/PowerPoint);
? Professional telephone etiquette;
? Good inter-personal skills
? Excellent problem solving skills
? Lead by example, have the ability to take direction, show initiative and be task orientated
? Be organized
? A good team player
? Good knowledge of German Culture and community in Tianjin
? Good knowledge of medical terminology

天津和睦家医院（TJU）是天津市首家也是目前***的一家外资综合性医院。天津和睦家医院作为和睦家医疗的连锁医院之一，为天津患者提供温馨呵护、以人为本的国际化医疗服务。医院特色专科擅长急诊、全科、妇产科、儿科、牙科、以及高水准的住院服务。此外，和睦家医院已经同多家知名国际保险公司建立了直接结算协议，可以为患者提供保险直接结算服务。

地址：天津市河西区潭江道天潇园22号 邮编：300221

官网：http://tianjin.ufh.com.cn/