天津招聘

  

In this role, you have the opportunity to

  

 

  

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.

  

 

  

You are responsible for

  

 

  

• Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focus on the efficiency and service quality.

• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.

• Support CS business

• Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.

• Provide service support to team members as required, Focus on good team work.

• Prepare and provide kinds of Service Report on an accurate and timely basis

• Other tasks assigned by team & company

              

 

  

You are a part of

  

 

  

• External Customer: Deliver daily service to customer and ensure customer satisfaction. Show PHILIPS’ enterprise culture and ensure PHILIPS’ enterprise image.

• Support Function: Ensure the service process correct implementation and timely feedback for better service process improvement.

• Ensure individual service business TGT achievement;

• Ensure individual service delivery quality.

• Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities. One face to customer.

          

 

  

To succeed in this role, you should have the following skills and experience

  

 

  

• Education: College, University Bachelor or above， Advanced Electronics Certificate or equivalent in electrical engineering

•  Experience:
  Advanced >2 years work experience on customer service in Healthcare industry

• Travel Frequency: >50%

• Competency and Skills:
  Strong technical knowledge on Healthcare products
  Strong communication skill and Open mind to share with others
  Clear and logic thinking
  Ability to handle multi tasks
  Good execution skill
  Excellent English skill in reading, writing and speaking
  Willing to take responsibility
  Self-motivation and self-management

        

 

  

In return, we offer you

  

 

  

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

  

 

  

Why should you join Philips?

  

 

  

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

  

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

  

荷兰皇家飞利浦公司是一家领先的健康科技公司，致力于在从健康生活方式、疾病预防、到诊断、治疗和家庭护理的整个“健康关护全程”，凭借先进的技术、丰富的临床经验和深刻的消费者洞察，不断推出整合的创新解决方案，助力健康医疗系统实现四重目标——提高大众健康水平、提高医护人员满意度、改善患者体验，并降低关护成本。飞利浦的愿景是通过有意义的创新，令世界更健康、更可持续的发展，到2030年每年改善25亿人的生活。

        飞利浦公司总部位于荷兰，2021年销售额达172亿欧元，在全球拥有大约78,000名员工，销售和服务遍布世界100多个国家。公司目前在诊断影像、图像引导治疗、病人监护、医疗信息化以及消费者健康和家庭护理领域处于领导地位。

        在飞利浦，每一个人，都至关重要。这是我们始终坚持的信念。在飞利浦，你将用数字化驱动有意义的创新，积极影响自己与数十亿人的生活，践行改善人类生活的使命。我们全心营造多元包容的工作环境，平等互助的工作氛围，让你的独特之处得到充分尊重和欣赏，鼓励你释放真我，以梦为马，不负韶华。本着 “立足中国，辐射全球” 的理念，我们通过布局广泛的业务线，为你带来广阔的平台、丰富的学习资源、多样的内部发展机会，助你成为具备全球化视野和本土深度的一专多能复合型稀缺人才。

创美好，做真我，迎蜕变。
我们深信每一个你都卓尔不凡, 更期待与志同道合的你笃行致远。