天津招聘

Main responsibilities and key activities:

·         Manage installations, trainings, service contracts, warranties and licensing issues to ensure these are handled in a professional and timely manner.

·         Ensure installations and trainings are done in a professional and timely manner; follow up all the open issues which arise during the installation or training, with an eye to cost-effectiveness.

·         Ensure all service calls are logged, updated, followed up and closed in a timely manner.

·         Monitor the billings and collections for non-service contract customers.

·         Manage engineers’ schedules & ensure optimum efficient deployment of resources.

·         Ensure upgrades, maintenance renewals, etc. are effectively managed and new software releases/upgrades are rolled out to customers in accordance with signed support programs.

·         Be the bridge between the China and Corporate global support teams in resolving technical & other support issues.

·         Ensure service data, such as entering intervention reports and problem log entries are updated in a timely and accurate manner so that meaningful management reports can be extracted & analyzed.

·         Track and monitor services rendered to ensure consistently high customer satisfaction levels are achieved and maintained.

·         Take initiative to recommend solutions to existing problems or pre-empt issues that could possibly be avoided.

·         Build a cohesive team and ensure internal and external issues are expeditiously attended to.

·         Set teams' objectives and guide them in meeting personal performance objectives & other training and developmental issues.

·         Ensure service contracts (Software & Hardware) are in line with support plan KPI’s and properly followed up.

·         Ensure our practices and policies are streamlined and effectively followed.

·         Monitor the service level to ensure high customer satisfaction.

·         Communicate with customers for various service activities and initiate new service offerings based on market requirements.

·         Deliver increased service revenue.

Qualifications and professional knowledge:

·         Customer Service Skills (Minimum of 10 years’ experience in a customer service environment).

·         Enthusiastic and positive attitude with a desire to provide excellent customer service.

·         Supervisor/Leadership skills (5 years’ experience).

·         Customer focus and understanding of production deadlines.

·         Excellent communication skills to deal with people at all levels in a professional and respectful manner.

·         Good interpersonal skills – ability to work and interact with all levels of management.

·         Strong PC skills - experienced in Excel, Word, SFDC reporting and other relevant software programs.

·         A team player and analytical thinker with strong administrative, decision-making and organizational skills.

·         Ability to strategically plan for the future, combined with the ability to deliver on details.

·         Good time management and organizational skills to manage a variety of tasks at the same time.

·         Ability to work under pressure.

·         Flexibility (very important).

·         Has a sound understanding of Print/Packaging industry and background.

·         Management Diploma.

·         Sound understanding of inventory planning and credit functions.

·         Ability to contribute ideas positively in a changing environment and continually identify and implement improvements.

·         Experienced in and a desire to lead change and work with others to implement new practices, roles and structures.

·         Good understanding of Esko processes and business practices its customers and products. This includes logistics, planning, ordering, sales and service functions.

·         Prior sales experience will be well regarded.

Prior service experience will be well regarded

Esko was the result of a merger between Barco Graphics and Purup Eskofot in 2002. The merged company was called Esko-Graphics but was renamed Esko in 2006. In August 2007 Esko announced that it was 'combining operations' with Artwork Systems Group *** (AWS), its chief competitor in the packaging pre-press market. Esko initially bought 76.69% of AWS shares for