天津招聘

• Perform software preventive maintenance visits with key customer accounts as instructed.

• Keep your own knowledge up to date by attending courses, self-study and in depth preparation

• Report any possible sales lead

• Submit detailed Installation & Training report afterwards on each event.

• Submit detailed Service report (Time registration via IRP)

• Prepare service report (Time registration via IRP)

• Install and configure ESKO software solutions for customer orders

• Help the customer to integrate the system in their existing workflow

  • System setup & configuration

  • Define and setup the necessary workflows to meet customer needs

• Report call log details to the SW Team Leader so the log can be updated and closed properly/timely.

• Provide the highest quality service possible for the customer. If there is a question you do not know the answer, seek the answer from your fellow ESKO colleagues and get back to the customer in a timely fashion.

• The CS team never questions a sales person statement in front of a customer. Those conversations always take place away from the customer, where a solution is determined and together, both Sales and Service help the customer to the right conclusion.

• Teach customer operators to make efficient use of their ESKO solution either in one of our training centres or at the customer’s site (in their production environment).

• Provide input to define the content of training programs based on customer feedback

• Provide suggestions to help improve the quality of training material and training courses

Qualification:

• 3-10 years of experience in printing & packaging industry

• Diploma/ BE in Printing technology or Graphic Arts

• 2-3 years experience of working on Application software to prepress, preproduction or graphic arts industry

• Excellent Communication skills.

• Customer Focus

• Willingness to Travel

Presales and industry experience in Printing domain

Esko was the result of a merger between Barco Graphics and Purup Eskofot in 2002. The merged company was called Esko-Graphics but was renamed Esko in 2006. In August 2007 Esko announced that it was 'combining operations' with Artwork Systems Group *** (AWS), its chief competitor in the packaging pre-press market. Esko initially bought 76.69% of AWS shares for