天津招聘

职位描述：
Essential Functions:
Responsible for the order management process, which includes:
？ Serve as prime contact for order related activities for Hexion
？ *Manage large & strategic A Accounts depending on the business need
？ Build and maintain business relationships with customers through multiple communication channels
？ Work with associates within his/her department and across the organization to achieve optimal customer satisfaction
？ Input new order request and manage modifications and cancellations for both manual and electronic orders communications
？ Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment
？ Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements
？ Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures
？ Facilitate actions between multiple departments to meet customer specific needs
？ Inform sales representatives of current customer activity and order statuses as appropriate
？ Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner
？ Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated
？ Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction
？ Cross-train and provide backup for other customer service team associates as required
？ *Participate in both internal and external order management audits
？ *Manage customer invoice process
Responsible for Subject Matter Expert Activities, Projects, & Analytics, which include:
？ *Coach Account Specialists on day-to-day troubleshooting & how to resolve customer & process problems
？ *Act as Subject Matter Expert (SME) as well as coach & provide backup support on the following processes: consignment, export, samples, and month end management & others as assigned
？ *Serve as backup for other account specialists outside the normal backup schedule
？ *Develop and manage reports; analyze metrics
？ *Responsible for after-hours phones on a rotational basis depending on the business need
？ *Participate on functional & Six Sigma projects
？ Test and validate SAP processes

Qualifications:
？ Bachelors degree or equivalent combination of education and experience
？ *3 to 5 years experience as an Account Specialist or similar positions; SAP Experience required
？ Should have strong oral and written communication skills both in Chinese and English
？ Ability to work effectively in a fast paced, international, multicultural environment
？ Must posses strong organization skills & be very detail oriented with the ability to adapt to changing priorities
？ Customer oriented mind set
？ Ability to work well with others to accomplish common goals
？ *Display strong leadership skills, taking initiative and ownership of difficult customer situations; inspires top *performance by example of work ethic and job performance with proven ability to successfully coach others
？ *Proficient in Microsoft Word & basic proficiency in Excel, such as creating files, basic formulas, filtering, etc. 举报 分享

Headquarter is based in Columbus, Ohio. Hexion Inc. is the global leader in thermoset resins. Through a broad range of thermoset technologies and specialty products, Hexion serves and supports customers in a diverse range of applications and industries.

We are pioneers of a higher chemistry. A chemistry designed to address the most pressing issues of our time. Forged from generations of invention and collaboration. Committed to safe manufacturing and community involvement. This powerful chemistry understands no boundaries, making it capable and responsible for shaping the future. This is the responsible path forward. This is what we call Responsible Chemistry.