天津招聘

职位描述：
Sonix简要：
Sonix是专业从事半导体封装和晶片的扫描声学显微镜和无损测试设备的领先制造商。Sonix成立于1986年，通过与全球客户合作，不断开发新技术，帮助客户提高质量、效率和生产力，并成为我们这一领域的领导者。我们的企业承诺是继续提供尖端的技术，并提供卓越的客户支持。
Sonix公司是Fortive公司的全资子公司。

职位简要：
协调和执行公司的客户服务，应用程序请求和安装活动，以在客户现场或我们的DEMO系统中为我们的设备提供支持
需要强大的设备自动化背景，专注于运动，机械，电气和软件故障排除和解决问题
拥有强大的客户服务管理背景，熟悉问题解决过程和升级
完成应用程序的研究并准备报告给客户
对客户样品进行应用研究，并向客户提交一份概述结果的应用报告
开发测试程序，有效地解决和满足客户对测试的期望
执行客户培训
协调客户服务
管理客户服务队列，并根据需要部署部件和FSE以解决客户服务问题
为FSE和客户提供指导和培训— 技术故障排除的技能（电子，电气和软件是关键）
预估所需维修时间，支持客户所需的个人、部件和设备的数量
使用产品知识，典型故障，服务程序和实践，为加速维修提出适当的建议
为Sonix全球客户执行安装和培训以及持续的支持
前往客户现场进行安装和培训
根据需要前往客户网站以执行现场客户支持
其他客户服务管理任务
每周、每月和每季度向客户服务指标管理报告
提供常见问题的数据和与质量团队的协调
能够较好解释现场故障根本原因，为Sonix（弗吉尼亚州）进行趋势分析，然后协助实施对策来永久解决问题
负责管理备件库存
监控、记录组件更换和维修状态、交货期
实施和管理传统工具支持计划
开发过时的组件更换程序
负责随时了解Sonix提供的***和应用
根据需要参加DBS类/事件
执行由主管或***管理指派的其他工作相关职责


基本要求：
技术领域（电气和/或机械），应用科学或工程或同等教育学位或经验
在设备自动化方面的具体经验，包括硬件（运动，电气和软件（接口））
较强的书面、口头、分析、领导和人际关系技巧
较强的解决问题的技能
3-10年支持自动化或仪器仪表设备专业现场服务经验
良好的计算机能力
有组织工作的能力，并能按时完成工作
英语写作和交流
普通话或其他亚洲语言
超声波检查知识
微电子学知识

Sonix Summary:
Sonix is a leading manufacturer of scanning acoustic microscopes and non-destructive testing equipment specializing in semiconductor packages and wafers. Sonix? was established in 1986 and has become the leader in our field by partnering with our customers globally and continuously developing new technologies that help our customers improve quality, efficiencies and productivity. It is our corporate commitment to continue to deliver cutting edge technology and provide superior customer support.
Sonix , Inc, is a wholly owned subsidiary of the Fortive Corporations.

Job Responsibilities:
Coordinates and performs customer service, application request and installation activities of the company to provide support on our equipment at customer sites or in our DEMO system
 Requires a strong background in equipment automation, with a focus on motion, mechanical, electrical and software trouble shooting and problem solving
The candidates but possesses the strong customer service management background and familiar with problem solving process and escalations
We also required the candidate to perform application studies and prepare reports to be given to customers.
Performs application studies of customer samples and submits to the customer an applications report outlining findings
Develops testing procedures to effectively address and meet customer expectations of the testing
Performs customer trainings
Coordinate Customer Service
Manages customer service queue and deploys parts and FSE’s as needed to address customer service issues
Provides guidance and training to the new FSE’s and customers – technical trouble shooting skills (electronic, electrical and software are key)
Estimate repair time required, amount of personal, parts, and equipment required for supporting customer
Using knowledge of product, typical malfunctions, and service procedures and practices, make proper recommendations for expediting repair
Perform installations and training and ongoing support for Sonix Global Customers
Travel to customer sites to perform installation and training
Travel to customer sites as needed to perform on-site customer support
Other Customer Service Management tasks
Weekly, monthly and quarterly reporting to management of customer service metrics
Provide data of common issues and coordination with the quality team
i.Good communication of field failure root cause to Sonix (Virginia) for trend analysis, then assist with implementation of countermeasures to permanently address issue
Responsible for managing spare parts inventory
i.Monitor and document component replacement and repair status and lead-time
Implement and manage the legacy tool support program
i.Develop obsolete component replacement programs
Responsible to stay informed of the latest technology and applications that Sonix offers
Attends DBS classes/events as needed
Perform other work related duties as assigned by supervisor or top level management.


Qualifications:
Degree in a Technical field (Electrical and/or Mechanical), Applied Sciences or Engineering or equivalent education or experience
Specific experience in equipment automation, both hardware (motion, electrical and software (interface) is critical and required.
Strong written, verbal, analytical, leadership and interpersonal skills.
Strong problem solving skills are required and are key to success.
3-10 years of professional field service experience supporting automation or instrumentation capital equipment..
Strong computer, written, verbal, persuasion and interpersonal skills.
Ability to organize work, and to meet deadlines.
Written and spoken English is a requirement. Mandarin or other Asian languages are a plus.
Knowledge of ultrasonic inspection
Knowledge of microelectronics 举报 分享

泰克公司是促进计算机和通信一体化进程的主要厂商之一。几乎每次您在浏览网站、点击鼠标、使用手机通话或打开电视机时，都会接触到泰克的技术。泰克在各领域赢得了广泛的客户群，在许多以技术创新驰名的业界巨擘的设计中心、实验室以及通信网络之中，都有泰克的技术和产品。泰克推出的各种解决方案在过去这 70 年间，为许多人类重大进步提供了强有力的支持。 医疗、通信、移动、太空，我们的办事处遍布于 21 个国家和地区，致力于为即将创造未来的全球科学家、工程师和技术人员提供服务和支持。

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公司地址：
【上海】
- 上海市长宁区福泉北路518号9座
- 上海市浦东新区川桥路1227号
中国大陆地区其他办公地点：北京、成都、西安、武汉、深圳