深圳招聘

职位描述：
Operation Clerk

English Resume is a must 请务必提供英文简历

Main Duties and Responsibilities:
- Act as the single contact window to customers for daily operations;
一条龙处理所有日常操作；
- Provide professional solutions to customers;
为客户提供专业的解决方案；
- Promptly respond to customer inquiries, establish/maintain close relationship with customers;
对客户的查询提供快速回复；建立并维持与客户的良好合作关系；
- Exceptional Management;
意外事件管理机制；
- Daily booking with both customer and carrier by various ways;
日常与船公司、客户的订单管理；
- Check and verify documents;
日常文件管理；
- Carry out approved proposed improvement / changes on procedures and systems made by supervisor/manager;
执行上级提出的优化流程、改进系统的方案；
- Feedback pre-claim details and status to customers;
合理处理投诉、索赔事件；
- Handles customers' statistics and reports.
定期发送报告、统计数据予客户

Skills & Competencies 技巧与能力要求
* Quick learner and good listener 快速学习、融会贯通；
* Customer-oriented 以客户为依归；
* Excellent communication and interpersonal skills 良好的沟通技巧及待人接物能力;
* Proactive, resourceful, responsible, independent and assertive独立、主动、自信、负责任;
* Good time management and organizational skills 时间管理技巧、统筹技巧;
* Good team player 充分融入团队;
* Good PC skills (EXCEL, OUTLOOK) 电脑应用能力（EXCEL电子表格、OUTLOOK邮箱） 举报 分享

** Briefing

** 公司简介
总部设在德国，FMS富迈迅是一家拥有超过125年历史的家族性全球货运代理，目前行业内排名前十，并在28个国家设有超过68家分公司，经营着全球数十万的国际集装箱运输业务。集团下属更控股另外3家欧洲企业。

** 我们的业务
基于全球货量的集中谈判，以及长期的优良合作关系，FMS赢得各大船东的信任与支持，并且将此优势直接回馈给我们的客户。

** FMS中国
FMS早在1994年就已经建立了中国办事处。
时至今日，FMS大中华区分公司遍布北京、上海、香港、深圳以及青岛，辐射全国。
为了进一步拓展业务，我们计划将触角延伸至广东省的其他区域。

欢迎浏览我们的官方网页*********************获取更多资讯

Fr. Meyer’s Sohn (FMS) is a family-owned global forwarding company, and we are one of the top 10 largest sea freight forwarding companies worldwide. Tailored customer solutions across all modes of transport are also part of our product portfolio, as is the optimization of supply chains. We started business in 1897 and today our network covers 28 countries and over 68 offices in the world, together with 3 other holding companies in Europe.

** What we are doing
Thanks to our high shipping volume we have excellent connections to shipping companies and commercial partners worldwide. We are gladly passing the cost advantages of these relations to you, our valued customer.

** FMS in Greater China
FMS established the 1st office in Beijing in 1994. Now our Greater China covers Beijing, Shanghai, Hong Kong, Shenzhen and Qingdao. For business expansion, we target to penetrate further in Guangdong Province.