Customer Quality Engineer
泰科电子(上海)有限公司深圳分公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2013-01-15
- 工作地点:深圳-罗湖区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语精通
- 职位类别:质量管理/测试工程师(QA/QC工程师)
职位描述
[Overview]:
- Designs and installs quality control process sampling systems, procedures, and statistical techniques.
- Designs or specifies inspection and testing mechanisms and equipment.
- Analyzes production limitations and standards.
- Recommends revisions of specifications as required.
- Formulates or assists in formulation of quality control policies and procedures.
- Develops economics of quality control program as required.
- Prepares documentation for inspection/testing procedures.
[Responsibility]:
Internal Coordination
(i) Apply sound engineering analysis to initiate projects with manufacturing plant / related department to identify and address repeat product failures or needed process improvements
(ii) Perform routine Quality Assurance roles and responsibilities when needed to support activities such as coordinate Quality Alerts issued by plant, customer audit to manufacturing plant, gather quality reports or document requested by customers, PPAP's, Deviations, etc.
(iii) To coordinate with Sales and Customer Service to ensure Sales and Customer Service are aware of the quality issues and plan for good parts delivery to give our best support to customer.
(iv) To perform task assigned by Supervisor.
Client Relationship Development & Maintenance
(i) Create and maintain good client relationship.
(ii) Assessing customer specific quality requirements on product, process and service. Creating awareness within TE organization on these specific requirements and feedback to customer on areas that TE cannot comply with explanation.
(iii) To coordinate internally to support customer request on UL Certification, RoHS/HSF declarations, etc.
(iv) Representing TE (together with Sales) for supplier evaluation / scorecard meeting at the customer and coordinating actions with related departments/plants for improvement where needed.
Customer Complaint Handling
(i) Work directly with customers to understand and define product failure.
(ii) Log customer complaint case in TECHS and monitor closure with key contact timely.
(iii) Work with customer, internal and external manufacturing sources to establish root cause if it is customer application, design, engineering, manufacturing or supplier related issue.
(iv) Direct appropriate testing for failure analysis and analyze and interpret results.
(v) Lead or interface with cross-functional teams (Quality, Manufacturing, Product Engineering, Product Management, Sales, Materials, etc) to resolve product quality issues.
(vi) To work with customer and distribution center to ensure effective containment action is done to support customers' production line.
(vii) To work with manufacturing sources to ensure good 8D report to be submitted to customers timely.
(viii) Communications / coordination about problems, actions and results with customers timely.
(ix) Provide customer application details to the Techs Key Contact for quality complaint investigation.
[Qualification]
Education, Technical Qualification & Experience:
- Bachelor degree (major in Engineering)
- At least 2-year work experience in Quality Engineering or equivalent experiences, and working in Connector Industry is a plus.
Personal Attributes & Competencies:
- Patience, customer focus, pro-active, result driven, good communication skills
- Experience in core manufacturing competencies and with good SMT knowledge
- Demonstrated ability to identify root cause, drive improvement actions and resolve problems.
- Experience in product test development and laboratory analysis to support root cause analysis and conclusions
- Excellent written and verbal communication skills and the ability to work well with all levels.
- Background in statistic and proficiency in quality tools.
公司介绍
TE Connectivity于1988年改革开放初期就进入中国, 凭借本土化管理和运营策略,在发展自身的同时,TE中国也在推动中国的经济和社会发展变革:移动通讯设备的普及、数据通信的发展、汽车市场的繁荣、高速公共交通系统的延伸,以及绿色清洁能源的推广…… 这其中都有TE的身影。TE中国总部位于上海, 目前拥有约22,000名员工、21个生产基地和15个办公室,足迹遍布多个重要城市。未来,TE将持续投资中国,让更多的TE产品从“中国制造”走向“中国智造”。
TE深圳分公司是泰科电子在深圳设立的业务联络机构,分公司在提供全面优质的本地化技术服务的同时也拓展了业务。目前,深圳分公司的日常业务包括:为客户提供各种技术性服务,包括参与客户的产品设计及应用;介绍和推广新产品;作为客户购买TE产品的桥梁提供联络服务, 同时协助全球各地的分公司为国内电子行业的客户提供技术咨询、研讨、新产品推广介绍和应用服务。
联系方式
- 公司地址:深圳市罗湖区深南东路4003号世界金融中心A座13层 (邮编:518001)
- 电话:18621825416