深圳招聘

职位描述：

Job Description

The position of Customer Service Representative in Customer Care Center response for providing a high quality front line contact point for customers, and for various other services such as parts ordering, technical support request coordination and post call audits etc.

Responsibilities:

(1)Provide hotline service in Chinese and in English

(2)Follow up each service requests till the problem solved.

(3)Monitor service requests and service calls and make sure they are following the correct service policies and procedures

(4)Handle parts orders and consumable orders and process orders to meet customer delivery needs

(5) Dispatch engineer to customer site

(6)Maintain contracts into SAP system

(7) Generate regular service reports for the region

(8)Build relationships with customers and suppliers

(9)Participate in Service/Operation projects as and when required

Requirements:

(1) College Degree or above

(2) Previous Call Center experience is preferred and over 2 years of sales or service administration experience is a plus

(3) Good command of both oral and written English

(4) Self-managed with a sense of responsibility and accountability for their work

(5) 100% Customer focused

(6) Excellent communication and interpersonal skills

(7) Flexible and team minded

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We Are Kodak
柯达（中国）投资有限公司
About Eastman Kodak Company
Kodak is the world’s foremost imaging innovator. With sales of $10.7 billion in 2006, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak’s system of digital and traditional products and services to take, print and share their pictures anytime, anywhere; Businesses effectively communicate with customers worldwide using Kodak solutions for prepress, conventional and digital printing and document imaging; and Creative Professionals rely on Kodak technology to uniquely tell their story through moving or still images.
We invite applications from qualified persons for the following positions

For all the following positions,We offer competitive compensation, attractive benefit package, career development opportunities to the right candidates. Please send your resume both in English and Chinese with copy of educational certificate, recent photo to above address.

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