深圳招聘

With 14,000 employees in 30 countries and sales of 1.1 billion euros in 2011, FCI is a leading manufacturer of connectors for various markets such as automotive, communication, consumer, industrial and medical." FCI is the first and only European connector manufacturer in the industry's top ten. We design and manufacture a multitude of products ranging from the most basic to the most complex, like the smart or high-density connectors you'll find inside your cellphone or laptop computer.

TITLE: Temp CUSTOMER SERVICE ADMINISTRATOR in Shenzhen

3.1 REPORTS TO: CS Supervisor

3.2 BASIC FUNCTION: Primarily responsible for acting as the liaison or coordinator between FCI's Customers or Sales personnel and home office functions such as engineering, logistics & manufacturing source by performing the following duties.

3.3 RESPONSIBILITIES:

3.3.1 Responsible for processing and expediting of orders.

3.3.2 Give quotes and technical information to FCI customers and sales personnel. Handle all inquiries and correspondence from customers and the sales force.

3.3.3 Has direct interface with the computer system responsible for updating customers' database.

3.3.4 Coordinate with Marketing, Engineering, Warehouse, Material Control, and manufacturing sources to identify and solve customer requests and problems. Also to refer unusual problems to supervisor.

3.3.5 Interface with Quality personnel on complaints in that area.

3.3.6 Responsible for maintaining minimum backlogs with minimum aging on all requests (i.e. orders, quotations, expedites, material returns, sample requisitions, etc.)

3.3.7 Responsible for submitting monthly data (RFQ, OTDP) to Snr. CSA / CSA supervisor for the preparation of monthly reports in accordance with ISO policy.

3.3.8 Perform other duties as assigned by the Company.

3.4 EDUCATION: Degree or diploma in marketing or business studies. Equivalent experience will also be considered.

3.5 EXPERIENCE: One to two years experience in a customer service environment. Possess good communication skills, pleasant personality and indication towards service oriented activities.

公司是世界范围内电子连接器的主要设计者、生产商和供应商，其产品应用于汽车、通信、消费类电子、数据处理、工业机械等广大领域。公司的连接器因其专业的设计、精密的制造工艺和创新精神而畅销欧洲、美洲、亚洲众多国家。