客服专员/Customer Service Specialist
Fibrefab Optronics(Shenzhen)Limited
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：通信/电信/网络设备 贸易/进出口
职位信息
- 发布日期：2021-06-03
- 工作地点：深圳-福田区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：0.7-1.2万/月
- 职位类别：客服专员/助理 销售行政专员
职位描述
? Daily communication with customers about order status review.
? Manage enquiries from customers & Sales Engineers(some of them are English-speaking people).
? Assist in seting up new account for new customers and activating old sleeping customers.
? Enter new orders(including inventory orders & sample orders) into CRM or GP system.
? Send PI to customers and confirm the price& dispatch date meanwhile.
? Work with Logistics & Purchasing team to arrange the delivery and send the shipping documents to customers.
? Work with Finance team&Sales Engineers to handle overdue payment.
? Deal with complaints from customers.
? Maintain and update customer’s order data in system.
? Work and communicate internally with other teams(AE/SD/Finance/Purchasing/Logistics/Engineering/Sales) effectively to research /resolve the order and enquiry issues(including the issues for the price,lead time, logistics, ect.)
? Work closely with team members to share information and escalate order issues appropriately.
? To finish the other tasks appointed by CAS manager.
任职要求：
The candidate will be expected to demonstrate competency in the following technologies:
? Have proficient skill in EXCEL(included in Microsoft Office suite) Editor. Powerpoint a plus.
? Have a good master of Data analysis.
? Business quotation experience a plus
? Working experience in Telecom Industry field a plus
? Strong communication skills both in verbal & written, both in Mandarin & English.
Responsibilities:
Input/Modify orders in system
Follow up orders & customers
Quote to customers when Salespeople not available
Dispatch goods/documents from office
Other jobs to support Sales team
Qualifications and requirements:
Having at least 2 years experience in Sales/Customer service related job
Good communication skills
Fluent English writing and speaking
Team spirit
Easy going
Education
College/Bachelor degree