深圳招聘

Duties:

Adhere to CS Booking Coordinator's etiquette on phone manner, customer enquiries, handling complaints, problem solving and communication with both internal and external customers.

Ensure all bookings be completed in FIS as per the company booking guidelines and policies, included but not limited to timely and correct rate retrieval, timely D&D advice to customers, timely vessel balancing, pre-assign MTD number, VPC cut-off compliance/restriction, ACI/AMS manifest booking requirements, COD/COV, rework, e-booking, SOC, special cargoes, return shipment, unclear Customs clearance shipments at destination, etc

Adhere to CS Key Performance Indicators.

Ensure timely resolution on RA issues.

Adhere to the stipulated CS code of conduct.

Adhere to effective team spirit and resolve miscommunication efficiently.

Support the Customer Service Booking Senior Coordinator on identifying and resolving problems.

    219艘现代船舶，每年运输760万TEU（二十英尺当量单位），126个国家约13,000名员工。 Hapag-Lloyd是全球领先的班轮运输公司，是您强大的合作伙伴。
    Hapag-Lloyd提供总容量为160万TEU的船队，以及超过230万TEU的集装箱库存，包括世界上最大和最现代化的冷藏集装箱船队之一。全球共有129家班轮服务,确保所有大陆上600多个端口之间快速可靠的连接。
    Hapag-Lloyd的业主是CSAV（22.6％），KühneMaritime（17.6％）汉堡市（14.9％），卡塔尔投资管理局（14.4％），公共投资基金代表沙特阿拉伯王国（10.1 ％），加上20.4％的自由流通（百分比已经四舍五入，自由流通股包括股权不到5％的机构股东）。
    如需了解更多公司详情,请登陆我司官方网站：https://www.hapag-lloyd.cn