深圳招聘

(This position is a junior level position)

1.POSITION SUMMARY

This position is responsible for providing basic customer service, e.g. answer enquiries, arrangement booking...etc to all accounts.

2.PRIMARY ACCOUNTABILITIES

This position is accountable to meet commitments made to customerin the following areas:
A)Booking
B)Rate Inquiries
C)Service Inquiries
D)Customer Satisfaction offering special services
E)Problem Solving
F)Account maintenance
G)Call telephony integration and Management
H)Apply expertise, initiation, and training to meet administrativeobjectives
I)Identify administration needs by analyzing processes and issues
J)Identify and determine resolution of customer problems
K)Liaison and communicate with other departments (local & overseas)
L)Maintain a professional and pleasant demeanor and communication
M) am voice mailbox clean-up, administrative duties, and meeting minutes
N) B/L release at counter

3.SKILLS REQUIREMENT
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A)More than 1 year experience in customer service interaction, shipping industry preferred
B)Basic experience and background of product knowledge (shipping, booking procedures, tariffs, documentation, logistics, etc.) C)Good PC workstation skills (Word for Windows, Excel)
D)Fluent Mandarin & good command of English (written and oral) and a Cantonese preferred
E)Able to work independently to accomplish assigned tasks
F)Meticulous in completing tasks with minimal margin for error
G)Excellent dependability record
H)Demonstrated experience in developing and maintaining positive customer relationships.
I)Demonstrated experience in identifying and meeting valid customer requirements.
J)Demonstrated experience in process management
K)Demonstrated team experience

美国总统轮船公司（APL）在全球拥有100多艘集装箱轮船的庞大船队，航线通达100多个国家，并在80多个国家拥有公司或运营机构。美国总统轮船自1867年首航中国以来，一直将这里作为业务策略的重点市场，在中国拥有广泛的销售和服务网络。它在中国设有39个分公司及办事处，遍布北京、大连、福州、广州、上海、深圳、厦门等。APL一年的营业额有超过百分之四十是来自大中国区（台湾、香港和中国大陆）。
美集物流（APL Logistics）是首批在华获准进行物流及国际货代营运的外资公司，是中国及世界贸易中最主要的物流服务供应商之一。美集物流在全球55个国家设有271个办事机构，仓库面积共计2600余万平方米。服务的800多家客户包括汽车、电子、化工、日常消费品等各行各业。我们的4500多名物流专才在每一个市场中向客户提供至关重要的关系网络和产业知识，在全球性的市场中提供给客户本地化的专业建议。
秉承160年为全球客户提供优质服务的传统，APL/APLL致力于为员工创造人性化的工作环境及良好的职业发展平台，提供具有竞争力的薪酬福利待遇及培训机会，完善正规的福利制度， 融洽的公司文化和人性化的管理制度， 以吸引最优秀的行业人才，共同专注于持续发展我们的美好事业。以吸引最优秀的行业人才，共同专注于持续发展我们的美好事业。