深圳招聘

Company Description
Informa is a leading international events, intelligence and scholarly research group.
We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Key Responsibilities
Execute the billing procedures and processes
Review client contracts and applications
Maintain quality control of order entry
Utilize relevant systems to resolve customer requests
Handle Inbound/Outbound calls
Handle all correspondence concerned with orders and action any edits or amendments as requested
Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained
Channel feedback from customers through to correct departments
Process customer orders quickly and accurately, ensuring appropriate margins are achieved
Responsibility for customer’s online access either directly or indirectly by channelling queries to the appropriate department
Ensuring that customer claims are handled efficiently through relevant systems.
Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate
Building strong working relationships with business teams, customers and your team
Respond to customer requests in a timely manner with high quality
Internal/External audit support
Other Ad hoc duties

Management Responsibilities
General duty of care to colleagues
Work collaboratively across teams/businesses
Act as a role model to others
Provide help and a buddy system to other members of the team depending upon your level
Knowledge & Qualifications
Relevant qualifications in a business or finance discipline
Minimum of 2-3 years relevant work experience
Proficient skills in Excel, Word and Outlook are essential
Knowledge of SAP system is an advantage
Good knowledge and understand of best practice in customer service operations
Proficiency in spoken and written English is a requirement. Ability in any other Asian languages would be an advantage
Ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
Supervisory experience is an advantage
Remain approachable under pressure
Act with integrity, tact and diplomacy
Work as part of a team
Ability to complete a variety of related tasks
Pro-actively solve problems
Excellent Customer Service skills
Good time management skills
Ability to be flexible within role
Work collaboratively across teams
Confident with presentation
Additional Information
Informa is proud to be an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

Informa是领先的国际事件，情报和学术研究小组。

通过数百个强大的品牌，我们与专业市场中的企业和专业人士合作，提供联系，情报和机会，帮助客户成长，开展业务，取得突破并做出更明智的决策。

Informa在伦敦证券交易所上市，并且是FTSE 100的成员，在30多个国家/地区拥有超过11,000名同事。