深圳招聘

Customer Relationship Officer

The Customer Relationship Officer is responsible for the implementation of Course Management Procedure, communication among teachers, parents and students, and driving customer retention, referral and recommendation

Supervision

Reports to Service Supervisor or Service Manager, and is virtually managed by Regional Customer Experience Manager

Requirements for Customer Relationship Officer

· Love children and care about their growth

· Associate degree or above, Education or English majors preferred

· English CET4 or above

· Fluent oral English and accurate written English skills

· Strong sense of responsibility

· Open minded, willing to communicate with all people

· Be very flexible and can handle emergencies

· Be able to work on weekends (the off-days will be between Mon. to Fri.)

· Quick learner

· Good team worker

· Having experience in Service or Educational industries is a plus

· Two-year work experience or above is a plus

· Microsoft Office software application (Word, Excel, PowerPoint, Outlook)

Career plan

· This is a position for people who want to develop communication, educational and management skills to a higher level, especially in a multi-cultural environment.

Main responsibilities

· Manage courses' schedule and progress according to Course Management Procedure (CMP)

· Communicate among course teachers, parents and kids to track the teaching quality and study results, keep solid relationship with all customers

· Complaint handling and proper group management

· Maintain information in EF's Customer Relationship Management System

· Achieve the targets of retention, Customer Satisfaction, referral

· Assist to organize activities within and outside of schools, especially Life Clubs

· Assure students' attendance mark, maintain Course Lesson Folder (CLF), monitor TA's work

If you are interested in the position ,you can send CV to Dennie.xu@ef.com