礼宾部行李员 Guest Services Agent
深圳市美虹海外房地产有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:房地产
职位信息
- 发布日期:2019-07-30
- 工作地点:深圳-罗湖区
- 招聘人数:2人
- 工作经验:1年经验
- 学历要求:高中
- 职位月薪:1-1.5万/月
- 职位类别:行李员
职位描述
加拿大大西洋四省的国际管理酒店公司代招聘岗位
工作职责:
1、以友好、服务为导向的方式与客人和员工接触;以热情友好的态度欢迎客人。
2、根据酒店的需求和日程安排,保持定期出勤 ;工作时期着合适的职业装及佩戴好名牌。
3、遵守酒店标准和法规,以确保安全高效的酒店运营 。
4、 检查/储存行李,以备抵达和离开;手推车上装卸行李的工作。
5、完成房间变更;为客人开、关车门,根据客人需要提供信息、地图和方向 ,根据需要向客人展示客房和套房,提供代客泊车和呼叫出租车、班车等服务。
6、完全了解酒店的应急程序;维护当地和地区景点、特殊活动列表清单;维护当地交通指南、教堂和运动场等手册。
7、为当天的业务做好工作站准备;清洁工作区域;检查VIP名单;宣布出发班车。
8、维护电机入口和大厅区域的清洁。
9、及时处理客人投诉并立即通知管理层 。
任职要求:
1、有酒店或者相关领域工作经验者,高中及以上学历,雅思达4分及以上,有客服经验者优先,需持有效驾驶证。
2、善于沟通,热情大方,需要搬运行李,体能要求良好,能吃苦耐劳。
3、懂得使用行李车、电话、代客泊车钥匙、代客泊车标签、行李标签、小册子架、礼宾台电脑 。
QUALIFICATION STANDARDS
EDUCATION & EXPERIENCE:
1.Must possess a minimum of 1-year customer service experience.
2.Must possess a valid driver’s license.
3.Must possess basic computer skills.
4.Must possess thorough knowledge of the city and its attractions.
5.Must be able to work varying schedules to reflect the business needs of the hotel.
6.High School diploma required.
7.Experience in a hotel or a related field preferred.
8.Front Desk or Concierge experience preferred.
9.Diploma in a Hotel or Restaurant Management preferred.
TOOLS & EQUIPMENT:
Computer systems, office equipment, hotel software, telephone, credit/debit approval machine, 2-way radios, pager systems, switchboard.
PHYSICAL REQUIREMENTS:
1.Long hours sometimes required.
2.Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
MENTAL REQUIREMENTS:
1.Must be able to convey information and ideas clearly.
2.Must be able to evaluate and select among alternative courses of action quickly and accurately.
3.Must maintain composure and objectivity under pressure.
4.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
5.Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
6.Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
7.Must be able to work with and understand financial information and data, and basic arithmetic functions.
DUTIES & FUNCTIONS
ESSENTIAL:
1.Approach all encounters with guests and employees in a friendly, service-oriented manner.
2.Maintain regular attendance in compliance with Brand standards, as required by scheduling, which will vary according to the needs of the hotel.
3.Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
4.Comply at all times with Brand standards and regulations to encourage safe and efficient hotel operations.
5.Answer guest inquiries and/or giving directions to the hotel facilities, meeting rooms or events held therein.
6.Process and notify guests of receipt of facsimiles, mail, messages, and packages.
7.Assist guests in sending of facsimiles, mail, messages, and packages.
8.Log all requests and confirm completion.
9.Direct guests to daily functions within the hotel.
10.Maintain current information and materials regarding hotel facilities and services, and local restaurants, and attractions.
11.Maintain current resume book related to conventions, meetings, and special events held in the hotel and the city.
12.Maintain and market special guest programs.
13.Take and deliver messages.
14.Be familiar with guest privacy.
15.Provide information about hotel.
16.Know emergency procedures.
17.Perform call accounting.
18.Know VIP procedures.
MARGINAL:
1.Run copies and charge guests as needed.
2.Send faxes and charge as needed.
3.Review changes in Policy and Procedure.
4.Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt.
5.Stock and clean work space for next shift.
6.Other duties as required.
公司介绍
请应聘人员直接发放求职申请,勿用邮箱申请,尤其勿以附件形式,谢谢!
联系方式
- Email:frank@cphoems.us
- 公司地址:地址:span惠东县十里银滩长者屋养老公司