深圳招聘

Responsibilities

- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner

- Ability to understand customers’ needs and provide appropriate solution and attention

- Consistently deliver quality service to our customers to achieve total customer satisfaction

- Solicit customers’ feedback and identify problem trends for improvement actions

- To record, track and coordinate the resolution of all customer queries

Requirements

- Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)

- 3-5 years Track record of Corporate Banking customer servicing is a plus point

- Familiarity with Corporate Banking products in a financial institution

- A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills

- Good command of oral and written English and Mandarin

- Proficient in PC skills including Microsoft Office applications

星展银行（中国）有限公司（星展中国）是亚洲领先的金融机构星展银行的子公司。星展银行前身为新加坡发展银行，于1993在北京设立驻华办事处，并于2007年5月成为在中国本土注册外资法人银行，是新加坡银行中的***家，也是外资银行中首批之一。自此，星展中国分支行网络和业务高速发展，目前共有12家分行和23家支行，员工人数有1900余人。星展中国的业务重点为企业银行以及财富管理。

    中国是星展银行的重点市场之一。星展中国的产品和服务获国内外媒体、官方机构广泛认可，获《亚洲银行与金融》杂志评为“2017年度中国***现金管理银行”、“2017年度中国***贸易融资银行”；获《环球金融》杂志评为“2016年中国***个人银行（外资）”、“2016年***跨境贸易结算银行（外资）”、“2016年***贸易融资银行（外资）”和“2016年***财资与现金管理银行（外资）”。

生于亚洲，长于亚洲！星展中国将更为进取的开拓中国市场业务，积极促进中国和亚洲经济的发展。因此，我们期待并诚意邀请各类优秀人才加入星展中国。如果你有信心，相信中国和亚洲的经济发展动力，愿意投身于银行业，那么请加入我们，共同迎接新市场的机遇和挑战！

dbs. living, breathing asia！星展银行，带动亚洲思维！