深圳招聘

职位描述：
Field Support Engineer现场技术支持工程师- 深圳
LOCATION:工作地点:深圳


At LMI Technologies, 3D scanning and inspection is our passion. We are dedicated to developing easy-to-use solutions that increase productivity and profitability for our customers. Today, in a marketplace where technology reigns, LMI continues to shape the industry with world-class 3D scanning and inspection solutions. Our globally recognized products are fully designed, developed and manufactured in-house. LMI believes in providing a modern, flexible, results-oriented work environment that allows all employees to thrive. The Great Place to Work(R) Institute named LMI Best Medium Workplace 2016 in Canada. Branham 300 2017 Edition named LMI Canada's Top ICT Companies. Vision Systems 2016 Innovators Awards- Gold. And Fastest 100 Business Vancouver.
作为专注于为OEM客户提供三维扫描及检测技术的全球领导厂商，LMI Technologies公司致力于为用户开发易于使用的三维解决方案并帮助客户提高生产效率和利润率。如今，LMI全球领先的三维扫描及检测解决方案正在改变着各个行业。LMI Technologies相信现代化的、灵活的、以结果为导向的工作环境能使员工更好的成长和进步。

职责描述：
You will apply your product knowledge of LMI sensor and networking products to support validation and post-sales activities at a technical level. The successful candidate will have a proven ability for developing excellent customer relationships while supporting successful use of LMI products to ensure sales development plans are met.

你将使用LMI传感器和网络产品的产品知识来支持技术层面的验证和售后活动。出色的候选人将有成熟的能力来发展卓越的客户关系，同时支持LMI产品的成功使用以确保满足销售发展的规划

RESPONSIBILITIES岗位职责:
As a Support Technologist it will be your responsibility to work closely with our customers to resolve any technical issues they may encounter as well as interact with other members of the sales team to support sales activities. Through such activities as application testing through to troubleshooting complex support issues you will be in contact with a diverse customer base to ensure they receive answers in a timely manner. Beyond providing technical support you will also be required to perform a wide variety of tasks to help achieve the growth initiatives of the sales team. These tasks include:
作为技术支持专家，你将有责任和我们的客户密切合作从而解决任何他们可能遇到的技术问题，并与销售团队的其他成员进行互动，以支持销售活动。通过诸如应用测试等活动来解决复杂的支持问题，你将于不同的客户群体联系，以确保他们及时收到答案。除了提供技术支持外，你还将需要执行各种任务，以帮助销售团队实现计划增长。这些任务包含：

● Provide customer support for all LMI products. Technical support will primarily be provided remotely but at times on site assistance will be required
● 为所有LMI产品提供客户支持，主要是远程提供技术支持，但有时需要现场协助
● Assist R&D with product release and validation testing
● 协助研发的产品发布和验证测试
● Log all customer support interactions in LMI’s customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible
● 在LMI客户支持软件系统中记录所有客户技术支持的反馈，确保这些记录定期更新，并在最快的时间内解决问题
● Perform testing and evaluation of our sensors on an ongoing basis to ensure they meet our specifications
● 持续对我们的传感器进行测试和评估，以确保它们符合我们的规格
● Perform in house testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results
● 对客户发送的样品进行室内测试（以确定我们的传感器是否满足应用要求）并报告结果
● Maintain test and demo equipment to ensure that it is operational at all times
● 维护测试和演示设备，以确保其始终运行
● Produce technical sales materials in cooperation with the sales and marketing departments
● 与销售部和市场部合作制作技术销售材料
● Produce training materials in cooperation with the sales and marketing departments
● 与销售部和市场部合作制作培训材料
● Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises as required
● 根据需要在LMI公司内或客户处向现有和潜在客户提供培训或产品演示
● Work together with the RDMs, BDMs and Product Managers to test and evaluate competitive sensors
● 与区域销售经理、业务销售经理以及产品经理合作，测试和评估有竞争力的传感器
● Work closely with product management to aid in the creation of new sensor products or test and provide feedback on newly designed models
● 与产品管理紧密合作，协助创建新的传感器产品或测试并提供新设计的模型反馈
● To be familiar with all of LMI’s processes for sales and marketing and work within and support these processes
● 熟悉LMI的所有销售与营销流程，并在支持这些流程的框架下工作
● To learn and become proficient in the operation, characteristics and performance of all LMI sensor products
● 了解并熟练掌握所有LMI传感器产品的运行、特性及性能
● Support the sales team in preparing for trade shows and attend these shows when necessary
● 支持销售团队准备展会，必要时参加这些展会
● Continually provide feedback as to how LMI’s products or services can be improved to enhance our customers experience
● 不断提供有关如何改进LMI产品或服务以增强客户体验的反馈

任职要求：
● Technologists degree/diploma or equivalent work experience in the field of machine vision technology
● 工科学位/文凭或在机器视觉技术领域同等工作经验
● Minimum 1-2 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study
● 至少1-2年高新技术工业/工厂自动化领域工作经验，从事各种相关领域的研究工作，有机器视觉行业经验尤佳
● Strong working knowledge of industry standards and best practices in their discipline
● 扎实的行业应用知识及良好的实践经验
● Knowledge of tools required by their discipline (Software – Visual Studio [C, C#, VB.NET], LabView, PLC programming, Mechanical – SolidWorks, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments
● 熟悉并可独立使用这些软件（Visual Studio {C,C#,VB.NET}, LabView, PLC Programming, Mechanical – SolidWorks, 电子- 接线 和设置，基本焊接技能），在过去的项目成果中具有展示能力
● Pursues problem solving with clear understanding of facts and defines test plan and solution strategies
● 解决问题，明确了解事实，确定测试计划和解决策略
● Solid interpersonal skills are required to function appropriately in a team environment
● 在团队中拥有良好的人际关系，并且能在团队中发挥恰当的作用
● Minimum of 2-3 years customer service experience or equivalent work experience.
● 至少2-3年客户服务经验或相关工作经验
● Exceptional verbal and written communication skills with proficiency using Microsoft Office products
● 优秀的中文口头和书面沟通能力，熟练使用Office软件
● Exceptional organizational, communication and prioritization skills
● 卓越的组织能力，以及能够区分工作的优先级
● Self-motivated, have a positive attitude and a results oriented approach to business
● 自我激励，在工作中拥有积极地态度，以业务结果为导向
● Demonstrated ability to work independently as well as in a team environment
● 有团队合作精神以及独立工作的能力
● A valid passport and the ability to travel domestically or internationally.
● 有护照，可以经常在国内和国外出差

LMI Technologies, recognized as one of Canada’s 50 Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. LMI is now ranked as one of Canada's Top 10 Manufacturing Workplaces.
LMI is also now ranked #95 on the Top 250 Canadian Tech Companies list, we're moving up each year! At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.