深圳招聘

职位描述：
Customer Service Specialist

1.Overall Purpose
To discharge the daily operation of customer service in an effective manner.

2.Dimensions

Scope of Service: Shenzhen and all Guangdong & Hong Kong loading ports.
　
3.Key Accountabilities (Priority and Percentage)
Issuing booking sheet to clients accurately & timely. (60%)
Handle enquires from customers/offices/agents to smooth the work flow. (25%)
Feeder & equipment arrangement for cargo routing via Hong Kong or Shenzhen hub with owned system and 3rd party carriage (10%)
Report issuing as customers’ enquires/internal office. (5%)

4. Job Context

A.Business Contacts
Internal – response to all of departments in Shenzhen and overseas offices
External – External Customers
– Ship agency
– Local vendors, feeder and trucking companies
　
B.Decision Making
Set the priority for meet the request of customers
Local cost control & cost savings

C.Others
Work to meet tight deadlines

5. Competencies (Knowledge, skills and attributes)
- Good communication skill and customer oriented;
- Good telephone manner;
- Willing to learn;
- Responsible and able to work independently under pressure;
- Fluency in both oral and written English and Mandarin and Cantonese;
- Good Knowledge of MS office

6. Minimum Qualification and Experience
- Degree Holder.
- CET 6 or above.

汉堡南美船务集团成立于1871年，从一家传统的船运公司发展成为一家国际化的运输物流组织。如今，作为世界上最大的10家集装箱船运公司之一，汉堡南美船务集团是南北运输航线领先的船运集团。

Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft KG – Hamburg Süd for short – ranks among the ten largest container shipping companies worldwide. With 130 container ships, a slot capacity of over 600,000 TEU, and around 50 liner services, some 6,000 employees in 250 offices spread across the globe ensure that customers receive logistics solutions tailored to their individual needs. The transportation of fresh produce is a core competence of the shipping group. Hamburg Süd is one of the Top 5 reefer carriers and among the market leaders in the North–South trades. Since late 2014, it has also been operating on the East–West trade lanes. Founded in 1871, the shipping company is a member of the Oetker Group. With its Brazilian subsidiary Alianca and under the brand CCNI, Hamburg Süd enjoys a global presence as a quality carrier. In tramp shipping, the company operates bulk carriers and product tankers under the names Rudolf A. Oetker (RAO), Furness Withy Chartering, and Alianca Bulk (Aliabulk). In addition to high quality standards, sustainable action is an integral part of Hamburg Süd's corporate philosophy. More information on the Internet at hamburgsud.com.