深圳招聘

职位描述：
- Ensure Customer Service Booking Team’s etiquette be maintained on phone manner, customer enquiries, handling complaints, problem solving and communication with both internal and external customers.

- Ensure all bookings be completed in FIS as per the company booking guidelines and policies, included but not limited to timely and correct rate retrieval, timely D&D advice to customers, timely vessel balancing, pre-assign MTD number, VPC cut-off compliance/restriction, ACI/AMS manifest booking requirements, COD/COV, rework, e-booking, SOC, special cargoes, return shipment, Customs clearance shipments at destination, etc

- Ensure CS booking team be adhered to Key Performance Indicators.

- Ensure right staff in the right position with the right training to increase productivity.

- Ensure effective staff coaching to meet optimal performance with appropriate supervisory support.

- Ensure timely resolution on RA issues.

- Be creative on cost reduction and operating efficiency.

- Ensure code of conduct be maintained in CS Booking Team.

- Ensure effective team spirit and resolve miscommunication efficiently.

- Support Customer Service Director on identifying and resolving problems. 举报 分享

    219艘现代船舶，每年运输760万TEU（二十英尺当量单位），126个国家约13,000名员工。 Hapag-Lloyd是全球领先的班轮运输公司，是您强大的合作伙伴。
    Hapag-Lloyd提供总容量为160万TEU的船队，以及超过230万TEU的集装箱库存，包括世界上最大和最现代化的冷藏集装箱船队之一。全球共有129家班轮服务,确保所有大陆上600多个端口之间快速可靠的连接。
    Hapag-Lloyd的业主是CSAV（22.6％），KühneMaritime（17.6％）汉堡市（14.9％），卡塔尔投资管理局（14.4％），公共投资基金代表沙特阿拉伯王国（10.1 ％），加上20.4％的自由流通（百分比已经四舍五入，自由流通股包括股权不到5％的机构股东）。
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