深圳招聘

职位描述：
联系我们：汪老师 手机\微信:18217557970

vipabc硅谷核心技术团队打造、马同学投资，如此大平台，岂不动心？
《波士堂》首席执行官的访谈
www.Vipabc.com


职位：IT技术支持客服
全球一家改变学习模式的全球性网络科技企业，实现全球的云端运算移动学习整合服务。 让学习者决定一切，坚信教育属于服务业，用科技优化学习，起源硅谷的研发团队，在线语言教学系统，拥有***专利肯定，更荣获红鲱鱼全球创新百强，于2004年推出在线学习平台至今,每年直接服务人次逾240万，稳居全球的教育品牌。


岗位职责 ：
1.全球信息监控
2.行动装置测试及操作
3.各项操作系统操作及测试
4.远程协助实时技术支持.
5.主管交办事项与项目规划、执行




岗位描述 Job Description：
Be part of the fastest growing industry! Our global clientele needs you to provide around the clock professional IT support. Improve your marketability with our on the job training courses trailered to develop your personal and professional skills.
If a fast paced and innovative work environment is what you are looking for, we invite you to be part of the team! Our service volume doubles yearly and we seek motivated individuals to aid us in reaching our next milestone.
Be a part of Cloud; get in touch with the world!

[Job Responsibilities]
?Monitor users and resolve problems with our home brewed global monitoring platform.

?Take control remotely and resolve technical issues and provide seamless support.

?Manage and maintain user connectivity by recommending solutions and upgrade paths.

?Maintain and correct technical documentation for user training programs.

?Improve internal system performance by identifying problems; recommend change of user interfaces and features.

[Job Requirements]
?Computer hardware and troubleshooting skills. Network troubleshooting skills are a plus.

?Broad knowledge on handheld and mobile devices and general computer products.

?Attention to detail, communication analytical skills are a must.

? Must be able to comply with rotating shifts. Two days off a week. Must be proficient in the English language.
You're perfect for this job, if...
· Your English is at least business proficient
· Your Chinese is at least business proficient
· You are high energy, like working with people and love solving problems as quickly as possible
· You like knowing all the answers, or figuring them out if you don’t
· You’re organized, efficient and like working independently
· You’re patient and have top-notch communication skills
· Familiarity with common Customer Support metrics and ticketing platforms
· You have experience in customer service, ideally within a similar environment
· You enjoy wearing multiple hats in a small startup team
· You‘re able to learn quickly
· You aim to consistently improve both speed and quality of your work
· Ability to work one of the following 4 fixed shifts and accommodate rotations:
o Morning: 8:00 – 17:00
o Day: 15:00 – 00:00
o Night: 23:00 – 8:00
· Holiday system: In accordance with the labor department official monthly leave policy
What we offer:
· Free vipabc online classes

· Clear and structured career path

· In-house fitness equipment and outside gym membership reimbursement

· Professional massages

· Daily fruit platter and afternoon tea

· Company sponsored events including meal gatherings / movie viewings / birthday parties / sport events 举报 分享

交通银行企业管理服务有限公司（以下简称“交银企服”）成立于1992年8月，系交通银行旗下全资子公司。目前经营范围主要包括：企业管理、金融信息技术、金融业务流程、金融知识流程服务等，并于2014年10月获得国家工信部颁发的第二类增值电信业务经营许可，为交通银行提供综合化金融服务保障。
 
*五大国有上市银行之一
*中国历史悠久古老的银行
*中国一家全国性的国有股份制商业银行
*中国一家境外上市的中国商业银行