深圳招聘

职位描述：
Job Summary
The Applications Engineer provides on-site and remote software-related technical expertise to troubleshoot and resolve specific software and application problems with Creo's equipment through consultation with customers during installation, integration, training and maintenance of Creo's front-end products and services.

Responsibilities
(1Develop and maintain detailed technical knowledge of the specifications and operation of Creo equipment and software and maintain familiarity with the operation and specifications of competing products through training and self-learning.
(2)Organize, produce and report the progress of on-going testing, trials and samples using Creo products and services plus various related systems. This work will be performed for current customers and reported to the Customer Support team.
(3Analyze existing customers' workflow environment. Assist customers with setting up and configuring new installations to fit their workflow models. Working with the customer to identify and implement workflow solutions for their software and systems-related issues. Assist in evaluating new products and releases and identifying potential problem areas.
(4)Provide on-site training and mentoring to customers regarding Creo's front-end systems.
(5)Provide front-line telephone and on-site diagnostic and technical support for the various software and systems components of Creo products for customer companies in order to close calls in a more timely manner.
(6)Provide on-the-job training, education and assistance to fellow team members both within the company and for our customers and partners.
(7)Maintain a working knowledge of industry standard software and hardware systems and relevant diagnostics.
(8) Submit written reports regarding customer problems and other related situations, as well as handle other administrative responsibilities such as expense reports and weekly time reports.

Requirements
Working Experience
(1At least 3 to 6 years of related industry experience in a service environment including graphic art applications
(2)Work experience in an electronic prepress and printing environment.

Soft Skills
(1)Superior communication and listening skills to resolve customer problems.
(2)Proven customer-oriented skills in Graphic Arts, software development or a related technical field.
(3)Advanced ability to analyze and solve problems.
(4)Demonstrated ability to diagnose, repair and solve 90-95% of all related software problems.
(5)Ability to adapt to a fast changing environment and work well under pressure.
(6)A good understanding of the printing industry and its processes.
(7)Excellent interpersonal skills including courtesy, tact and discretion.
(8)Strong planning, organizational and administrative skills.

Education & Knowledge
(1)Post-secondary school technical diploma or undergraduate degree in electronics or graphic arts.
(2Extensive knowledge and experience with specialized desktop publishing tools, procedures and processes including QuarkXPress, Pagemaker, Adobe Photoshop, Adobe Illustrator, Trapwise, etc.
(3)Basic knowledge of other prepress solution software, i.e. Dalim, Helios.
(4)Basic knowledge of imposition software, including Preps or DK & A, Impostrip, Presswise.
(5)Basic working knowledge of networking, i.e. hubs, routers, protocols (TCP/IP, Appletalk).
(6)Basic knowledge of Windows NT & Windows 2000 operating systems.

Language skills
(1)Ability to communicate verbally and in writing in English and Mandarin. 举报 分享

We Are Kodak
柯达（中国）投资有限公司
About Eastman Kodak Company
Kodak is the world’s foremost imaging innovator. With sales of $10.7 billion in 2006, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak’s system of digital and traditional products and services to take, print and share their pictures anytime, anywhere; Businesses effectively communicate with customers worldwide using Kodak solutions for prepress, conventional and digital printing and document imaging; and Creative Professionals rely on Kodak technology to uniquely tell their story through moving or still images.
We invite applications from qualified persons for the following positions

For all the following positions,We offer competitive compensation, attractive benefit package, career development opportunities to the right candidates. Please send your resume both in English and Chinese with copy of educational certificate, recent photo to above address.

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