沈阳招聘

职位描述：
Process IT service requests and IT incidents in first level support (e.g. act as first contact person for general service requests and IT incidents in the office area or on shop floor systems, etc.) in Shenyang and forward to second level support, if required
Inform the internal customer and initiate the acceptance of services rendered
Document actions and solutions, if applicable, according to predetermined guidelines
Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, etc.)
Conduct work packages in IT service requests on-site
Assist in the maintenance of hardware and software asset management for assets on-site
Job requirements
Specialized knowledge / education:
Vocational/technical training usually acquired within one to two years plus a few years experience or additional technical training (knowledge and insight required for the application of practical methods and techniques, work procedures and processes; requiring a thorough knowledge of a vocational area)
Work experience:
Type of activities: Predominantly similar tasks with several potential solutions, including occasional analysis of the situation/causes
Scope: Standardized procedures and processes, and general work instructions; progress is monitored at shorter intervals
Additional knowledge:
Networking knowledge's (LAN)
Hardware troubleshooting
Good English language abilities (speak and write)
Competencies, acc. DRX competence model and career
Willingness to learn (Stage 1)
Flexibility (Stage 1)
Communication (Stage 1)
Teamwork/cooperation (Stage 1)
Customer orientation (Stage 1)
Conflict management (Basic Level)
Goal orientation (Basic Level)
Personal initiative (Basic Level)
Overall / process-oriented thinking (Basic Level) 举报 分享

德科斯米尔集团是一家全球运营的独资公司，总部位于德国菲尔斯比堡。集团创建于1958年，在全球20多个国家设有60多处分支机构，员工人数超过6万人。作为全球汽车零部件百强企业，德科斯米尔致力于现代汽车线束系统、品牌专属内饰产品以及电子元件的研发和生产，并始终专注于高档汽车领域。主要客户有奥迪、宝马、梅赛德斯-奔驰、保时捷、大众等。

一贯坚持技术创新是德科斯米尔集团成功的基石，通过专业的生产和先进的研发技术使汽车更加安全、舒适、节能。公司独特的创新优势和发展模式获得行业和客户的普遍认可，并在汽车行业获得了多个国际奖项。

2003年，德科斯米尔集团投资中国市场，先后在沈阳、本溪和廊坊建设工厂，在苏州、北京和上海分别设立了采购中心和客户服务中心。2015年，德科斯米尔（上海）汽车配件有限公司在上海安亭地区成立。由于业务迅速发展，集团将于2018年在鞍山成立一家新工厂。