沈阳招聘

职位描述：
Instruct/ train users
Coordinate work packages in IT service requests and in IT as well as carline projects
Identify recurring / similar IT incidents and forward IT incidents to problem management
Inform local organizations regarding new or adjusted shop floor applications; support and coordinate the local shop floor application implementation at all sites
Solve incidents for production-critical applications as second-level support (e.g. initiate escalation scenarios (technically and hierarchically) for problems/ emergencies such as production shutdowns, etc.) via remote access and on-site service respectively
Identify and report optimization potentials (e.g. show process deficits in supporting the systems, etc.), elaborate optimization proposals as well as implement derived measures
Analyze and clarify critical problems with internal and external partners (e.g. act as contact person and clarify critical issues related to PC-controlled machines with the manufacturers, etc.)
Process IT service requests and IT incidents in second level support for all critical applications and DRX production systems
Service critical appliances in second level support
Recognize and avert incidents using instruments (monitoring)
Specialized knowledge / education:
Professional/graduate education (experienced professional) usually acquired through a bachelors degree or professional certification with a few (two to three) years of experience in the related field (proficient in a technical, scientific or specialized field requiring an understanding of a body of theoretical knowledge)
Work experience:
Type of activities: Design/set up methods of resolution for differing situations, including detailed analysis of the situation/causes
Scope: Clearly defined, but not comprehensive guidelines; general monitoring of success (after activity is completed)
Additional knowledge:
General IT infrastructure knowledge (server, network)
Hardware troubleshooting
Excellent English language abilities (speak and write)
Competencies, acc. DRX competence model and career path:
Flexibility (Stage 2)
Problem-solving (Stage 3)
Communication (Stage 2)
Teamwork/cooperation (Stage 2)
Customer orientation (Stage 2)
Intercultural competences (Stage 2)
Conflict management (Stage 1)
Goal orientation (Stage 1)
Personal initiative (Stage 1)
Overall / process-oriented thinking (Stage 1) 举报 分享

德科斯米尔集团是一家全球运营的独资公司，总部位于德国菲尔斯比堡。集团创建于1958年，在全球20多个国家设有60多处分支机构，员工人数超过6万人。作为全球汽车零部件百强企业，德科斯米尔致力于现代汽车线束系统、品牌专属内饰产品以及电子元件的研发和生产，并始终专注于高档汽车领域。主要客户有奥迪、宝马、梅赛德斯-奔驰、保时捷、大众等。

一贯坚持技术创新是德科斯米尔集团成功的基石，通过专业的生产和先进的研发技术使汽车更加安全、舒适、节能。公司独特的创新优势和发展模式获得行业和客户的普遍认可，并在汽车行业获得了多个国际奖项。

2003年，德科斯米尔集团投资中国市场，先后在沈阳、本溪和廊坊建设工厂，在苏州、北京和上海分别设立了采购中心和客户服务中心。2015年，德科斯米尔（上海）汽车配件有限公司在上海安亭地区成立。由于业务迅速发展，集团将于2018年在鞍山成立一家新工厂。