Sr. E-Com Executive/ Supervisor
赫基国际集团-Superdry事业部
- 公司规模：5000-10000人
- 公司性质：外资（欧美）
- 公司行业：服装/纺织/皮革
职位信息
- 发布日期：2016-11-22
- 工作地点：上海-静安区
- 招聘人数：1人
- 学历要求：本科
- 职位类别：电子商务专员
职位描述
职位描述：
Job Responsibilities:？
Promotion management:
- Evaluate platform promotions and evaluate whether to take part in or not.
- Coordinate internal resources to take part in the promotions
- Oversee the whole lifecycle of the promotions and ensure the promotions run smoothly.
Business trend identification:
- proactively watch out new e-com trends and new developments on the platform (Tmall) side
- identify potential business opportunities for Superdry.
Customer Service
- Owner of the e-com customer service policy
- Owner of the e-com customer service KPI (DSR and after sales rating)
- Respond quickly to TP agents regarding difficult cases and help resolve all cases asap.
- routinely QA the TP service to ensure TP delivers the best quality
- constantly identify opportunities to improve processes to ensure the best possible customer experience.
Logistics
- Liase with JV logistics team and Trendy logistics team to ensure all the stock is moving as expected.
- Coordinate with all parties to ensure the capacity of the logistics team is ready for big promotions (such as 11.11).
- Routinely review the QE reports, identify potential product issues and/or process issues, and take appropriate actions to address/escalate issues.
QA
- Owner of the TP service KPI.
- Routinely QA the activities on the TP site for all the business aspects.
- Help TP improve the service quality.
Content
- Proactively watch out the trend on the platform regarding the game rules of the content (wetao, live broadcast, etc.)
- Liase with TP team and JV marketing team in creating non-product related content f or wetao, brand magazine, etc..
- Owner of the non-product content publishing schedule.
Paid Marketing
- Owner of the e-com paid marketing budget (in Tmall)
- Work closely with TP to execute the e-com paid marketing campaigns, evaluate the results afterwards, and identify opportunities for improvement.
Miscellaneous
- Identify TP training needs and organize trainings as needed.
- Organize shooting as needed.
Qualifications/Skills and Experience Required
？ Degree holder.
？ Minimum 2 years Tmall operations experience
？ Familiarity with Tmall game rules is required.
？ Familiarity with other platforms (such as JD, VIP, Glamour Sales, Amazon, RED, etc.) is a plus.
？ Project management skill is a plus.
？ Written English skill is mandatory and Oral English skill is a plus.
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Job Responsibilities:？
Promotion management:
- Evaluate platform promotions and evaluate whether to take part in or not.
- Coordinate internal resources to take part in the promotions
- Oversee the whole lifecycle of the promotions and ensure the promotions run smoothly.
Business trend identification:
- proactively watch out new e-com trends and new developments on the platform (Tmall) side
- identify potential business opportunities for Superdry.
Customer Service
- Owner of the e-com customer service policy
- Owner of the e-com customer service KPI (DSR and after sales rating)
- Respond quickly to TP agents regarding difficult cases and help resolve all cases asap.
- routinely QA the TP service to ensure TP delivers the best quality
- constantly identify opportunities to improve processes to ensure the best possible customer experience.
Logistics
- Liase with JV logistics team and Trendy logistics team to ensure all the stock is moving as expected.
- Coordinate with all parties to ensure the capacity of the logistics team is ready for big promotions (such as 11.11).
- Routinely review the QE reports, identify potential product issues and/or process issues, and take appropriate actions to address/escalate issues.
QA
- Owner of the TP service KPI.
- Routinely QA the activities on the TP site for all the business aspects.
- Help TP improve the service quality.
Content
- Proactively watch out the trend on the platform regarding the game rules of the content (wetao, live broadcast, etc.)
- Liase with TP team and JV marketing team in creating non-product related content f or wetao, brand magazine, etc..
- Owner of the non-product content publishing schedule.
Paid Marketing
- Owner of the e-com paid marketing budget (in Tmall)
- Work closely with TP to execute the e-com paid marketing campaigns, evaluate the results afterwards, and identify opportunities for improvement.
Miscellaneous
- Identify TP training needs and organize trainings as needed.
- Organize shooting as needed.
Qualifications/Skills and Experience Required
？ Degree holder.
？ Minimum 2 years Tmall operations experience
？ Familiarity with Tmall game rules is required.
？ Familiarity with other platforms (such as JD, VIP, Glamour Sales, Amazon, RED, etc.) is a plus.
？ Project management skill is a plus.
？ Written English skill is mandatory and Oral English skill is a plus.
职能类别： 电子商务专员
关键字： 电子商务
公司介绍
Superdry创建于2003年。Superdry是纯英国制造，以成为一个致力于高质量方向产品品牌。到目前为止，Superdry已经在全球超过20个国家销售。
Superdry/极度干燥品牌的核心理念是价格公道。同时对细节精雕细琢。由于对于具有标志性意义的美洲文化的热爱对英式超凡剪裁技艺的崇尚。Superdry致力于创造“属于未来经典”的服装作品。极富个性的外形、人衣合一的特点、优秀的面料、独特的怀旧效果以及出色的品牌化策略和服装设计风格令Superdry在服装市场上以独特的姿态傲然而立。
Superdry形象多变、产品众多，满足了不同社会和年龄的消费者需求。每个人都能在这里找到他们想要的风格，我们追求的核心价值观是：做到极致的质量、独特的品牌化战略、天衣无缝的上身效果以及完美无缺的面料体验。
赫基国际集团1999年成立，目前旗下拥有9大时尚品牌，包括国内知名女装品牌ochirly、Five Plus、COVEN GARDEN、男装品牌TRENDIANO、童装品牌ochirly kids及意大利SIXTY时尚集团女装品牌MISS SIXTY、Killah及男装品牌ENERGIE。2011年集团与LVMH 集团旗下L Capital成为投资合作伙伴。2015年集团与英国著名潮牌Superdry达成合作协议。
公司地址：上海市浦东新区张杨路2389弄[2]号置汇旭辉广场购物中心[ 1 ]层[ 1F-51]室
Superdry/极度干燥品牌的核心理念是价格公道。同时对细节精雕细琢。由于对于具有标志性意义的美洲文化的热爱对英式超凡剪裁技艺的崇尚。Superdry致力于创造“属于未来经典”的服装作品。极富个性的外形、人衣合一的特点、优秀的面料、独特的怀旧效果以及出色的品牌化策略和服装设计风格令Superdry在服装市场上以独特的姿态傲然而立。
Superdry形象多变、产品众多，满足了不同社会和年龄的消费者需求。每个人都能在这里找到他们想要的风格，我们追求的核心价值观是：做到极致的质量、独特的品牌化战略、天衣无缝的上身效果以及完美无缺的面料体验。
赫基国际集团1999年成立，目前旗下拥有9大时尚品牌，包括国内知名女装品牌ochirly、Five Plus、COVEN GARDEN、男装品牌TRENDIANO、童装品牌ochirly kids及意大利SIXTY时尚集团女装品牌MISS SIXTY、Killah及男装品牌ENERGIE。2011年集团与LVMH 集团旗下L Capital成为投资合作伙伴。2015年集团与英国著名潮牌Superdry达成合作协议。
公司地址：上海市浦东新区张杨路2389弄[2]号置汇旭辉广场购物中心[ 1 ]层[ 1F-51]室
联系方式
- 公司地址：上班地址：北京朝阳区酒仙桥路18号颐堤港商场L106号