苏州招聘

Customer Services Supervisor （Jiangsu Province）

Key Tasks and Responsibilities:
Administration
Ensure that all ‘controlled’ relocations are effectively administered through an adherence to the procedures detailed within the Move Management and global mobility processes - and client commitments.
？ Ensure the Crown KPI’s, as outlined in contracts and Service Level Agreements are met and or exceeded.
？ Ensure that all ‘controlled’ relocations are effectively administered in alignment with corporate client specific business objectives.
？ Ensure that all files (electronic or hard copy) are maintained and updated with work in progress and any other information updates.
？ Where applicable ensure that all related account IT platforms / portals are kept updated and current.
？ Where applicable process invoices accurately, ensuring job costing is completed correctly and within the timescales set. Collate all necessary information from clients to enable invoice accuracy.
？ Actively promote and cross-sell Crown’s full scope of services to an existing portfolio of accounts in accordance with the Branch Business Plan.
？ Corporate Services performs as a team. It is expected that all team members play a strong role in the team to support other team members to continually improve services and working practices. It is required that all members undertake all duties to ensure as a Team the Department achieves expected timelines and outcomes. This includes filing, data entry, account reviews etc.
Customer Services
？ Act as the primary point of contact and coordinator for a designated, but flexible, portfolio of accounts balancing the corporate account’s policy with the transferee’s relocation needs. Acting as a mediator between the corporate decision maker, transferee and the applicable Crown office or service providers.
？ Where applicable present service quotations to designated corporate account contacts and negotiate effectively with the objective of maximizing the percentage of quotations accepted by the corporate client, whilst retaining an acceptable profit margin as set by the State Manager.
Corporate Social Responsibility
？ Support the company CSR commitment and goals.
Other
？ Demonstrate and promote the company vision and values.
？ Other Adhoc duties as assigned by the Manager

Aptitude, Knowledge and Qualifications:
Aptitude
？ Ability to maintain confidentiality and display tact and discretion at all times.
？ Excellent analytical, interpersonal and communication skills.
？ Ability to work in a potentially rapidly changing environment.
？ Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
？ Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
？ Ability to work efficiently in a high pressured environment.
？ Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
？ Solution oriented approach to problem solving and decision making.
Professional Knowledge and Skills
？ Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
？ Well-developed administration and organisation skills with strong attention to detail.
？ Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent.
？ Strong communication and presentation skills.
？ Cultural sensitivity and awareness.
Qualifications
？ Experience in a Relocation and Global Mobility Services environment
？ Secondary education certificate, or equivalent (preferred)

If you feel you have the right personality and experience to excel within this role, please send your Chinese＆English resumes to Maude Meng at mmeng@crownww.com to discuss this opportunity further.

Established in 1965, Crown Group is the largest privately held transport and warehousing company in the world with over 110 offices in 40 countries and more than 3,000 employees worldwide today.
Crown Worldwide is one of the world's leading providers of mobility services, relocations, records management and logistics services for globally expanding companies.
We always look for professionals which are honest, responsible, team working, service mind and good communication to reinforce our team and share our values!

始创于1965年的嘉柏有限公司是一家在全球四十多个国家拥有超过110个分公司，全球员工超过3000人的物流和仓储公司。在物流，搬家，安居和文档管理等服务领域，以世界性的视野为各大跨国企业提供***的服务。
我们欢迎富有团队合作精神、真诚、有责任心和良好的服务意识和沟通能力的专业人士加入嘉柏团队。