苏州 [切换城市] 苏州招聘苏州客服及技术支持招聘苏州客服总监(非技术)招聘

OPS Director

北京外企人力资源服务苏州有限公司

  • 公司规模:50-150人
  • 公司性质:国企
  • 公司行业:专业服务(咨询、人力资源、财会)  外包服务

职位信息

  • 发布日期:2013-12-17
  • 工作地点:苏州
  • 招聘人数:1
  • 工作经验:八年以上
  • 学历要求:本科
  • 语言要求:英语精通
  • 职位月薪:30000-49999
  • 职位类别:客服总监(非技术)  

职位描述

Responsibilities:
1、Achieve Targeted Revenue &Sd Margin Targets As Budgeted (As Defined By The Weekly Reports Published By The Organization) .
2、To Ensure Right Staffing Levels As Per LE And Engagement Of Right Quality Of People To Meet The Targeted Service Levels To Continuously Ensure Provision Of Essential Infrastructure, Technology, Training To Associates
3、To Ensure Optimum Utilization Of Seats And To Optimize All Direct Costs Including Manpower, Connectivity Etc, And Keep Them Under Control As Per Budget Adherence To Sow Targets Of The Programs And Continually Improve Performance
4、To Achieve All Quality Metrics As Determined By The Sow
5、To Achieve All Efficiency Metrics Of The Program As Defined By Sow
6、Development Of Supervisory Staff, Associates And Performance Management To Ensure That Tls And Gls Undergo The First Line Supervisory Developmental Programs Rolled Out By The Training Department
7、To Ensure Ongoing Training And Knowledge Support To Front Line Staff To Continually Improve Performance Of The Program To Ensure Bq Management Of The Teams Every Quarter Consistently
8、To Address Developmental Needs Of Supervisory Staff As Identified During Development Of Team And Performance Management To Improve The % Of Actively Engaged Employees To Reduce Annual Employee Attrition By Year End

Qualifications:
1、· Bachelor Degree
2、· COMPETENCIES - Analytical skills
3、· Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.
4、· Exhibits a probing mind and achieve penetrating insights.Persistence.Demonstrates tenacity and willingness to go the distance to something done
5、· Ability to Hire A Players (for Managers). Sources, selects, and sells A Players to join the company
6、· Ability to develop people for Managers.
7、· Coaches people in their current role to improve performance, and prepares them for future roles. Flexibility/adaptability.Adjusts quickly to changing priorities and conditions
8、· Copes effectively with complexity and change
9、· Strategic thinking/visioning
10、· Able to see and communicate the big picture in an inspiring way

公司介绍

北京外企人力资源服务苏州有限公司
 
成立于1979年的北京外企人力资源服务有限公司(以下简称FESCO),是中国率先为外商驻华代表机构、外商金融机构、经济组织提供专业化人力资源服务的公司,拥有悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质。
作为中国人力资源服务行业的领跑者,FESCO服务于来自上百个国家和地区的万余家客户,以及在这些机构中工作的近60万名中外雇员。客户包括众多国际知名跨国企业、三资企业、国营企业、民营企业,横跨通讯、电子、IT、汽车、石化、医药、金融、快速消费品等多个行业。
FESCO人力资源服务体系依托网站、呼叫中心等技术手段,贯穿招聘、派遣、员工福利外包、IT人员外包、财务外包、外籍人员服务等多重领域,在北京设有11家办事服务机构,在全国建立了60余家投资公司及分公司,形成了以北京和上海为中心、覆盖全国31个省级地区280余座城市的服务网络,通过“一地签约,全国服务”为客户提供最大便捷。
拥有中国人力资源业界最具竞争力和品牌价值的 FESCO,已日益成为跨国公司人力资源首选战略合作伙伴。2007年,国际人力资源管理协会等权威机构特授予FESCO “中国杰出人力资源服务机构”称号。

联系方式

  • 公司地址:上班地址:登云路288号创业园