苏州招聘

Responsibilities:

Achieve Targeted Revenue &Sd Margin Targets As Budgeted (As Defined By The Weekly Reports Published By The Organization)

To Ensure Right Staffing Levels As Per LE And Engagement Of Right Quality Of People To Meet The Targeted Service Levels To Continuously Ensure Provision Of Essential Infrastructure, Technology, Training To Associates

To Ensure Optimum Utilization Of Seats And To Optimize All Direct Costs Including Manpower, Connectivity Etc, And Keep Them Under Control As Per Budget Adherence To Sow Targets Of The Programs And Continually Improve Performance.

To Achieve All Quality Metrics As Determined By The Sow

To Achieve All Efficiency Metrics Of The Program As Defined By Sow

Development Of Supervisory Staff, Associates And Performance Management To Ensure That Tls And Gls Undergo The First Line Supervisory Developmental Programs Rolled Out By The Training Department

To Ensure Ongoing Training And Knowledge Support To Front Line Staff To Continually Improve Performance Of The Program To Ensure Bq Management Of The Teams Every Quarter Consistently.

To Address Developmental Needs Of Supervisory Staff As Identified During Development Of Team And Performance Management To Improve The % Of Actively Engaged Employees To Reduce Annual Employee Attrition By Year End

Qualifications:

Bachelor Degree

COMPETENCIES - Analytical skills.

Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.

Exhibits a probing mind and achieve penetrating insights. Persistence.Demonstrates tenacity and willingness to go the distance to something done.

Ability to Hire A Players (for Managers).

Sources, selects, and sells A Players to join the company. Ability to develop people for Managers.

Coaches people in their current role to improve performance, and prepares them for future roles. Flexibility/adaptability.Adjusts quickly to changing priorities and conditions.

Copes effectively with complexity and change.

Strategic thinking/visioning.

Able to see and communicate the big picture in an inspiring way.

Determines opportunities and threats through comprehensive analysis of current and future trends.Creativity/innovation.

Generates new and innovative approaches to problems.

Work ethic.

Possess a strong willingness to work hard and sometimes long hours to get the job done.

Has a track record of working hard.

High Standards.Expects personal performance and team performance to be nothing short of the best.

Listening skills.Lets others speak and seeks to understand their viewpoints.

Teamwork.

Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

Persuasion.

Able to convince others to pursue a course of action.

Sutherland Global Services（下称“Sutherland”）创建于1986年，是一家致力于业务流程和技术管理服务的专业服务公司。Sutherland为客户提供支持其完整生命周期的一整套包括后台分析与前台管理服务的集成解决方案。

Sutherland也是全球规模***的独立商业流程外包公司之一，为全球主要的行业纵向市场的先导者提供服务。

Sutherland总部位于美国纽约州罗切斯特市，员工规模超过三万。已在美国，加拿大，巴西，墨西哥，哥伦比亚，牙买加，斯洛伐克，爱沙尼亚共和国，瑞典，保加利亚，英国，摩洛哥，阿联酋，埃及，马来西亚，菲律宾，印度和中国设有客户联系中心。

苏州赛思澜信息技术服务有限公司
Email: referral.china@sutherlandglobal.com
电话：0512-87180518
地址：苏州工业园区星湖街328号创意产业园内11栋-5楼
Referral.china@sutherlandglobal.com
公交路线：可乘公交115,128,146,177,180到“创意产业园”站 或 地铁二号线在月亮湾站